Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Kansas City for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
211 reviews
5 stars
102
4 stars
27
3 stars
21
2 stars
11
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude or unhelpful.
Staff Knowledge
Several reviews highlighted knowledgeable staff who provided effective solutions, but there were also complaints about staff being unfamiliar with products and services.
Wait Times
Customers frequently reported long wait times, which contributed to frustration and dissatisfaction with the service experience.
Store Management
There were complaints about the management's lack of engagement and support, with some customers feeling dismissed or ignored.
Product Availability
Issues with product availability and stock were noted, with some customers frustrated by the lack of phones or accessories in store.
- JYJason-Khan YNov 14, 20251.0I was at that store 3 days ago and The store manager here is awful. He told me on the phone he’d take care of my broken Verizon device, but when I came in and waited 25+ minutes, he refused to help and tossed my phone aside. Completely unprofessional and disrespectful. Avoid this store.
- MCManuel CarrilloNov 14, 20251.0Dirty dirty store. Do they even clean it? Avoided touching anything due to the dust and grease stains everywhere. Almost puked in the bathroom.
- MCMercedes ChastainOct 21, 20255.0We had a positive experience at this Verizon store at the Ward Parkway shopping center. Adam, one of the employees, went out of his way to help us with a customer service problem and need. He spent extra time looking for an extender for my father‘s cell phone. I wanted to thank him for his exceptional customer Service. Thank you!
- MYMia YerianOct 19, 20251.0horrible customer service . don’t go here
- CWChloé WardsmithSep 29, 20255.0We had an amazing experience at this Verizon store! Charlie and Dre went above and beyond to not only be professional and help us out with our phones, but they were also friendly and personable which made our experience genuinely enjoyable. Can't say enough good things!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon Kansas City location?
The Verizon store in Kansas City is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Which mobile phone brands are available at this Verizon store?
This Verizon store offers phones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does the Verizon Kansas City store provide?
The store provides mobile plans, wireless internet plans, voice plans, and offers business cell phones, tablets, mobile hotspots, and laptops.
Can I order online and pick up my purchase at this Verizon location?
Yes, you can order online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
How can I schedule an appointment at the Kansas City Verizon store?
You can schedule an in-store appointment online via Verizon's website or using the My Verizon app.
Does the Verizon store accept mobile payments and debit cards?
Yes, the store accepts payment via mobile NFC, debit cards, and does not require cash only.
Are there nearby places where I can grab a meal or coffee before or after visiting Verizon?
Yes, nearby options include Five Guys for burgers, Cold Stone Creamery for ice cream, and Starbucks for coffee.
What are some shopping options near the Verizon store in Kansas City?
Shoppers can visit Maurices for women's clothing, Ulta Beauty for cosmetics, and Trader Joes for groceries close to Verizon.
Are there fitness or recreational venues near the Verizon store?
Yes, All American Training gym and Ward Parkway Thanksgiving Day Run are nearby for fitness enthusiasts.
What are some nearby health and wellness services close to the Verizon Kansas City store?
Nearby health-related places include Ward Parkway Dentistry, Carbon Health Urgent Care, and Visionworks optometrist.