Geek Squad

Reviews

• RM

  Rhonda MALONEY

  Jan 24, 2024
  5.0
  Great service for seniors who are not savvy on the computer.
• JW

  Julia Wiedmier

  Sep 9, 2019
  5.0
  They were very helpful and helped yo save all my files on my laptop that had broke.
• TP

  Tiffany Pheral

  Nov 9, 2017
  2.0
  I walked into the store on a Tuesday to ask whether or not my issue was something that Geek Squad would be able to remedy. I had heard that it was a complex issue that they couldn't handle. I brought my computer with me, because a lot of times, the model of computer you have directly effects the answer when it comes to these things. After a stood in line for a few minutes, the one tech that was there asks me if they were expecting me. I told her now, and that I just needed to ask her whether or not it was something that they could do. She immediately got all snarky with me and told me that she was with her current customers now and would be booked for the rest of the day. When I repeated that I only needed to ask a simple quick question before I wasted everyone's time with booking an appointment only to be told they couldn't do it. She, again with a very heavy attitude, told me that I would have to wait until after her current appointment. I stood there for a few minutes, and then looked at the overhead board and realized that her appointments that day her an hour long each, and we were only 5 minutes into the hour, I left. I was not waiting around for an hour to ask a question. I ended up going to another location a few days later, and we able to book an appointment shortly thereafter to get my issue resolved by very friendly and helpful staff at another location. This lady has VERY poor customer service skills and needs to learn how to check her attitude if shes going to deal with people. I will NEVER go back to deal with her again.
• RB

  Randall Boney

  Aug 28, 2012
  5.0
  What took me 2 days to try to fix they fixed in 15 min.

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