Best Buy

Reviews

• WL

  Wendy L

  Nov 8, 2025
  1.0
  The people at the store were very nice, but dealing with their customer service is horrendous. I ordered a laptop that was not in stock so he said it would be delivered to me the next day. That morning I tracked it and noticed the address was wrong and it was being delivered to a different state! I called and the agent was very difficult to understand. I changed the address with her, but it didn't work. Ended up on the phone for hours trying to deal with their mess and finally just wanted to cancel the order but they couldn't even do that right. I will never use Best Buy again. I ordered the same one through Amazon and it was $50 cheaper and excellent delivery.
• DD

  Debbie Day

  Nov 5, 2025
  1.0
  This review is more about Best Buys phone in Customer Service. I called and asked for the Geek Squad and after answering several unrelated questions I was transfered to sales. When I explained the reason for my call I was then transferred to a different department that was not the Geek Squad. I decided to search Google for a different Tech Support Co.
• SS

  Suzette Southwick

  Oct 27, 2025
  1.0
  I went to the store to purchase a printer. I waited for assistance while 2 employees appeared to be socializing. Standing nearby I allowed them time to finish. They continued to talk. Another customer approached them about a problem. Both employees assisted that customer. I Walked to the front of the store to find someone to assist me. I could not find anyone to help. I walked back to the 2 employees and waited. One of the employees walked by me without offering assistance. I suspected this was the store manager. The other employee asked if I needed help. I told him what I wanted and asked him questions. He could not answer one of the questions. I asked him if he could find the answer to that question. He said there was no way he could get the answer for me. I then went to the front of the store and tried to talk to who I thought was the manager. Again I waited. When I told him I needed to get help he told me that he needed to go back to help someone else. I left the store and WENT TO OFFICE DEPOT! They were knowledgeable and provided excellent service!!! My recommendation DON’T GO TO BEST BUY!
• DD

  Debbie Gilmore (Debgilmre)

  Oct 27, 2025
  5.0
  I am terribly sorry, this review was meant for the Best Buy in Temple TX the review I have deleted. In KC I was very happy with my service there. I just "assumed" it was asking about my visit yesterday at the Best Buy in Temple, since it has been a couple of weeks since I have been to the one in KC. I do appreciate the fact that you were willing to investigate further into my comments. Shows that you are doing a good job. Again, I am sorry I posted this on your site. I have taken it down and will post in the right place this time.
• KB

  Kylie Buchanan

  Oct 13, 2025
  4.0
  i got absolutely scammed by the att reps in store. however the best buy employees went above and beyond to try to resolve what att reps messed up for us. Lucas was amazing and helped us multiple days and stayed 2.5 hours past when he was supposed to be off and even helped on his day off. he was on the phone for hours with att trying to figure this out for us. he helped us get the best resolution we were going to get from att. Morgan also helped out tremendously and stayed past the time she was scheduled to try to help us out. nelson was super friendly and tried to help us the best he could as well. all three of them have great customer service skills!! that being said, best buy needs to stop allowing these att reps to come into their store and cause problems for their customers. the reps are trained to sell & that is all. they make it seem like it is all rainbows and sunshine. they cannot help when a single issue arises. they refer you to their "vip line," which is a complete joke. vip line told us to go back in store. when I informed the att rep of what the vip line said they continued to argue and say that's not right. I then proceeded to tell her to call for herself & what do you know... they told her the exact same thing they told me. they are all clueless. I dealt with this issue for LITERALLY 5 DAYS, for at least 7 hours each day. to top if off the att rep that was there for the last two days I dealt with this, named yolanda I believe, was back talking and refused to help the person she was supposed to be training. she was too busy trying to scam other people so she could get the commission she clearly needed so badly so she could pay for the 15 pounds of makeup she wears everyday. we walked out saying we were going to att to see if they would help us and she whispered under her breath "good luck they're not going to help you there." she's lucky my husband didn't tell me she said that until after we left. guess what? att resolved it for us! DO NOT SIGN UP WITH ATT REPS AT BEST BUY OR TARGET. if you're going to purchase a phone at best buy do it through a best buy employee and do NOT let the att reps scan anything. they are not associated with att corporate they have their own scummy company they work for.

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