Best Buy

Reviews

• BB

  bella

  Feb 19, 2026
  5.0
  behzad is AMAZING he solved my issue in less than 5 minutes. i am a loyal customer now!!!
• SN

  Shannon Neal

  Feb 8, 2026
  1.0
  I called with one question. They hung up on me. They connected me with someone. I asked about a repair.The woman repeated herself over and over. &She hung up on me -- Best Buy, the Geek Squad, should not pay people to hang up on
• KB

  Kent Bridges

  Feb 2, 2026
  5.0
  Sam on the sales floor, and Ty in the Geek Squad were very friendly and extremely knowledgeable. They went above and beyond to get my broken phone swaped out for a new one under my protection plan. Then, they helped me learn about the features on my phone that I was unaware of and helped set it up to my preferences. I couldn't be more satisfied. If you are going to the Geek Squad, I do recommend a reservation. It's the best, Best Buy I've ever been to.
• KM

  Karen Myers

  Feb 1, 2026
  3.0
  Difficult purchase process and very few times available to install auto start. When finally scheduled one...service department told us they can't do it that day. They also told us an additional part is needed. That question was already asked to customer service and they did not tell us anything else was needed and connected me to an expert on these.
• MM

  Maggie

  Jan 24, 2026
  2.0
  I guess Best Buy is self serve now unless you're buying a cell phone or gaming computer. We walked around looking at TVs for about 30 min. Mind you, there is staff ..they just look at you. No one greets you, asks if you need help...nothing. So once we figured out the TV we wanted was in the wrong place and got the price from their web site....went to the 3 staff standing chatting "do we just pick up those giant TVs. Or is there a system to pick up? What do we do?" Staff:"oh yeah, grab it" so after working retail for 30 yrs, kinda dumb founded. Like, your job IS ACTUAL CUSTOMER SERVICE. The 3 never stopped talking. We got a flat bed, pushed it to the front. Mind you, us getting the TV ourselves wasnt an issue, we just didnt know the rules. 2 years ago was the last TV I bought and they chased you like a hawk...things have changed. It would be nice if it was at least posted to "self serve". Even paying no one even greeted us. Strange experience. Might as well buy online...they dont wanna be there anyway. This was hard for me to write but true.

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