Apple Country Club Plaza

Reviews

• NN

  Natasha Nelson

  Jan 2, 2026
  1.0
  I recently visited the Apple Store to get a battery replacement for my sister’s phone. After waiting for five hours, I was met with an extremely uncomfortable situation. When I returned to pick up the phone, the employee treated me as if I had stolen it, demanding ID and questioning my ownership. Eventually, they claimed they couldn’t replace the battery because the phone was moist inside, citing safety concerns. To me, this was incredibly frustrating. If the phone was indeed moist, they should have offered to fix that issue first or explained it more clearly. Instead, it felt like a lack of customer service and poor communication. This experience was disappointing and definitely not what I expected from Apple.
• KH

  Khalilah Henderson

  Dec 26, 2025
  1.0
  I went to the Apple Store at the plaza today for a repair of the back of my iPhone 17. The back of the phone had shattered. It is the day after Christmas so I already understood that there may be longer than normal wait times and I was fully prepared for that. I also didn’t make an appointment online, so again I was understanding of the possible lengthy wait. When I got there, I showed the employee that checked me in the back of the phone and he saw it was clearly shattered. He told me the next available appointment with the technician to repair the phone is at 4:30 pm. It was 2:45 pm at that time. I decided to wait. I walked around the plaza until around 4:00 pm and then checked back in. Around 5:15 pm, the technician came over to look at the phone. He looked at my phone for about 5 minutes and then checked his schedule and said they don’t have any availability today to repair my phone. My frustration is the fact that I thought that the initial appointment I made for 4:30 pm was for the technician to repair the phone. I did not know that the “greeter” puts you on one list and then the technician puts you on another. I did not know that the employees don’t communicate when the appointment is made. So I waited nearly 3 hours for the technician to look at the phone for 5 minutes and then say he did not have time to repair it. I asked to speak with a manager just to share that it would be great if the greeter could’ve mentioned their process before I waited 3 hours. I was understanding the impression that the appointment at 4:30 would be for the technician to fix the phone, not for the technician to check his schedule and tell me if there was time. Had I known that the initial appointment would mean that I will also get on another list to wait and possibly not be seen at all, I would’ve made a different decision. I would’ve liked the opportunity to make an informed decision. I explained this to the “team lead,” Brian. He was immediately very dismissive. He even at one point asked me, “Well, what do you want me to do?” He then told me if I didn’t like it I could mail in my phone for the repair instead and it will be the same price, which isn’t true. The repair in store is only $29 while mailing it in would be $99. His response was “Well, time is money.” Very condescending. I’ve spent a ton of money with Apple and at this specific location. I was hoping Brian would be more understanding and acknowledge how their process could be frustrating. Instead, he was dismissive from the start before I could even explain to him the problem and condescending as I explained my concern and frustration. Again, I understand that the holiday season is a busy time and I was fully prepared to wait. I just didn’t know that their process involved being on two separate lists and that there was a possibility I wouldn’t be helped at all. I thought that when I got on the first list, that was my appointment to actually get the help I needed and get the phone fixed. I think that the check-in process could be a lot more transparent. At the very least, the team lead could’ve been more understanding and less condescending and dismissive. I don’t plan to go to this location again.
• DO

  Donald Osterhaut

  Dec 23, 2025
  5.0
  We bought a new phone. Still learning to use it. Friendly staff.
• AA

  Abu

  Dec 17, 2025
  2.0
  ordered online. came to pick up but took way longer. why does it take 3 ppl to get one phone
• DD

  Dave

  Dec 13, 2025
  5.0
  The staff was exceptionally friendly and had my two month old iPhone 17 Pro screen replaced in less than two hours for $29. They went above and beyond to squeeze me in before close when they were originally requesting next day. Thank you very much David.

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