Best Buy

Reviews

• RM

  Rick M.

  3 days ago
  3.0
  BLUF: A good enough Best Buy. Staff was friendly, timely on curbside pickup, and easy to work with. Only 3 stars due to less inventory than other Best Buy’s and the facility is showing its age. But I would order again from this Best Buy or its worth shopping in store as the associates seemed welcoming and competent.
• ZY

  Zakk Youman

  6 days ago
  5.0
  SETH SAVED THE DAY: After calling Best Buy's customer service line to see if the product I wanted was in a store near me, they notified that it wasn't and offered to ship it to me by ordering the product over the phone. I placed my order over the phone and then it was cancelled because the customer service associate entered in my info incorrectly after reading it back to me correctly. I called the customer service line several times within the next week and a half. After hours on the phone with them, and being transferred to every department imaginable, an associate FINALLY told me that I would have better luck going to the store near me. I did just that and the GM, Seth, helped me. He listened to my complex problem and was eager to help. He was able to look at ALL of my call logs with customer service and was immediately empathetic. He delegated a couple of his team members to start helping with tasks related to my purchase while he simultaneously documented and explained why customer service wasn't able to help. I was able to purchase the product in-store via a team member. Once my checkout was complete, I started to head toward the door. He, while multitasking with another task at hand, double checked with me to make sure I was taken care of. As a former retail manager, I was genuinely surprised by his compassion, quickness, and eagerness to help make things right with my complex situation. I was in and out of there with my issue resolved within 10 minutes. SETH IS THE MAN.
• SF

  Sean Flannery

  Feb 20, 2026
  2.0
  Maybe six workers. No one acknowledged me walking through looking around. Sure, people would look up, then find something else to do. Not that there was much of anyone in here. Seemed clean but empty. Things get changed around, but there's a lot less here than there used to be.
• DD

  Deana

  Feb 6, 2026
  5.0
  Went in right before college started so it was a mad house. I felt like they were prepared and ready for the day. Also, I'm 50 years old and going back to school. The salesman that helped us was around our age. He helped us quickly and efficiently without making me feel foolish for being ignorant of computers. We got what we needed and got out of the way for the next person. It was very nice.
• RA

  Review Alert

  Feb 4, 2026
  1.0
  Bought my MacBook at BB with AppleCare. Geek squad member said he didn’t know anything about Apple products. Second time I came in same associate couldn’t ship my device in to be serviced. Said he did everything he supposed to but wouldn’t let him hit “ship”. They’re an Apple service provider but can’t even ship products for service. Don’t go here!