Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Columbia’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
353 reviews
5 stars
309
4 stars
11
3 stars4
2 stars3
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, helpful, and patient, often going above and beyond to assist with their needs.
Positive Experiences
Numerous reviews highlighted pleasant experiences, with customers expressing satisfaction with the service and recommending specific employees.
Mixed Feedback
While many reviews were positive, some customers reported negative experiences, particularly regarding service quality and billing issues.
Store Environment
Customers appreciated the welcoming atmosphere of the store, noting the friendly demeanor of the staff and the comfortable waiting area.
- NWnaomi wilDec 12, 20255.0Steve W was amazing! It was my first time visiting this location and will not be my last! Steve was incredibly knowledgeable, helpful and genuine. He provided great solutions for my queries and I never felt hurried or pushed. I had a very pleasant experience and feel very comfortable recommending this location and Steve 100%.
- AAAcidRose1521Nov 23, 20255.0Maxx and Cindy were a great help in upgrading my phone, along with handling the other complicated things we needed to do. Thank you all very much!!
- PEPaul EdmondsOct 31, 20255.0Great people great experience. I had the pleasure of working with Reece on a cutover and new phone and you won’t find someone more patient and professional. Verizon, you’ve got an employee in your lineup here.
- LBLaura BurdenOct 31, 20255.0Recently got a quote from Evan Melvin about switching from AT & T to Verizon. He was very knowledgeable about Verizon products and plans offered. He was even able to save me money if I switch. I will definitely be switching soon.
- ABAlisha BrooksOct 25, 20251.0Let's start with I been a Verizon customer since they were Ameritech! I entered the store not greeted, explained my issue of being sold equipment that did not function in the area I lived in and was steadily billed. Additionally, I was paying for internet at location I didnt reside. All I wanted to do was disconnect service and return equipment. Unfortunately Gio, who said he was the supervisor was not and just a sales representative. Steve Weinstein actually was the Team Lead and helped assist. I have never been in a chain of Verizon were a team member refused service because he simply didnt want to be bothered or not understanding a complaint. Either way his customer service was terrible at minimum and he should not work for a company he refuses to acknowledge but instead he screamed Cellar Services! Cellar Services representing Verizon Wireless sucks with customer service! Don't waste your time go to the Stadium location.
Frequently Asked Questions About Verizon
What services does Verizon at 1413 Grindstone Plaza Dr offer?
This Verizon store provides wireless sales consulting, helps upgrade devices like iPhone and Samsung Galaxy, offers Verizon plans, wireless accessories, exclusive services, and promotions.
What are the operating hours of Verizon on weekdays?
Verizon is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Can I pay my Verizon bill at this location?
Yes, you can pay your Verizon bill in-store at this location.
Which device brands are available at this Verizon store?
This Verizon store offers devices from Apple, Samsung, Motorola, Google, LG, HTC, Asus, and Verizon Wireless.
Do I need an appointment to visit Verizon at Grindstone Plaza?
No, appointments are not required to visit this Verizon store, but you can call to schedule one if preferred.
What payment options does Verizon accept at this location?
Accepted payment options include American Express, Discover, MasterCard, and Visa.
Does Verizon offer in-store pickup services?
Yes, Verizon provides in-store pickup services for your convenience.
Are there any nearby dining options I can visit before or after shopping at Verizon?
Yes, nearby dining options include CoMO Growlers & Pints (a beer bar and restaurant), Taco Taco Fresh Mex - Columbia (Mexican and fast food), Your Pie Pizza, Hunt Brothers Pizza, and Casa Maria's Mexican Cantina.
What nearby services can help if I need automotive support or tire repair?
Plaza Tire Service is located nearby and offers tire dealer and repair services as well as automotive parts and accessories.
Are there any fitness or wellness facilities close to Verizon at Grindstone Plaza?
Yes, Vigor MVMNT is a nearby gym and sports and recreation venue, and Restoration Chiropractic offers chiropractic and holistic health services.