Feedback on customer service is mixed; while many customers praised friendly and helpful staff, others reported poor experiences and unprofessional behavior.
Product Availability
Customers appreciated the wide range of electronics available, but some expressed frustration with stock issues and the inability to find specific items.
Repair Services
Repair services received significant criticism, with multiple customers reporting long wait times, poor communication, and unsatisfactory resolutions.
Store Experience
The store layout and organization received mixed reviews, with some customers finding it easy to navigate while others struggled to find assistance.
Delivery Issues
Several customers reported problems with delivery and installation services, citing delays and poor communication from customer service.
JB
Joe Brown
Feb 16, 2026
5.0
Best Buy is a large electronics retailer offering a wide selection of computers, appliances, gadgets, and tech accessories. Stores are clean, organized, and easy to navigate. Staff are knowledgeable and helpful, providing expert advice and assistance. Ideal for tech shopping, troubleshooting, or finding the latest electronic devices.
LL
liz
Feb 16, 2026
1.0
everytime me and my bf go in to get his screen protector changed they completely ignore us, we get looks from workers that are free to help us and they dont.
JP
James Gruender (Passions)
Feb 15, 2026
1.0
Went to get a stereo head unit, asked for help waited 30 min, no one came looked at the cheat sheet found one price was $279 on that sheet took it up to buy rang up $499 should the manger on duty he basically said that was Sony pricing not best buy have a nice day. Go else where
DW
Darrin S Walker
Jan 31, 2026
5.0
Great customer service. Awesome products available, with very knowledgeable staff. They even accept recycling ♻️ electronics.
PB
Pam Bleything
Jan 21, 2026
1.0
I needed an IPhone repair. When I scheduled a time I also told them what was broke and I was traveling 1-3/4 hours. Once I arrived, they stated they do not stock any parts amd it wpuld cost $99 for a diagnosis before they even ordered parts and it would end up being days before I could actually get it fixed Would not verify they’d honor the $219 I was quoted through their chat.(Only way they allowed communication). I was blessed to find somewhere close to home and got it fixed for $25. I will not patronize Best Buy anymore. Done. Scammers and do not care about cuatomers whatsoever.
What products and services does Best Buy in Columbia, MO offer?
Best Buy in Columbia offers TVs, computers, appliances, and more with expert advice, same-day pickup, and Geek Squad support.
What are the operating hours of Best Buy in Columbia?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Columbia provide curbside pickup?
Yes, Best Buy offers curbside pickup services for customer convenience.
Is Geek Squad support available at the Columbia Best Buy location?
Yes, Geek Squad services including computer repair and TV mounting are available at Best Buy Columbia.
Can I get my electronics repaired at Best Buy in Columbia?
Yes, Best Buy offers service and repair for electronics and computers.
What payment methods are accepted at Best Buy Columbia?
Best Buy accepts debit cards and checks; cash is not required.
Are there recycling options for electronics at Best Buy in Columbia?
Yes, Best Buy provides electronics recycling services at this location.
What nearby dining options are available close to Best Buy Columbia?
Nearby restaurants include Jersey Mike's Subs, G & D Steakhouse, Texas Roadhouse, Chipotle Mexican Grill, and Pizza Hut, perfect for grabbing a meal before or after shopping.
Are there any nearby entertainment or family-friendly places near Best Buy Columbia?
Chuck E. Cheese's is located nearby, offering arcade games, pizza, and entertainment for families and kids.
What nearby shops can customers visit alongside Best Buy in Columbia?
Customers can also visit RadioShack for electronics, Hobby Lobby for arts and crafts, and Sally Beauty for beauty supplies in the nearby area.
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