Best Buy

Reviews

• DW

  Danny Willis

  4 days ago
  1.0
  I noticed nearly five workers standing around at ten am and they didn’t even offer to ask me if I needed help why need that many workers there then
• MH

  Mike H

  Feb 17, 2026
  2.0
  Didn't have what i wanted on the shelf. No one asked offered me assistance sp not sure if they would have had more or not. Went to wal mart and bought what I needed.
• CA

  Cynthia Allen

  Feb 14, 2026
  1.0
  I will never buy from bestbuy ever. You can't call any store because they don't have any employees assigned to answer calls. The entire phone system routes to a call center and it's always someone in another country. Half the time they don't understand what you need or their accent is so heavy you don't understand them. I don't have a bestbuy near me and they aren't worth the hour and a half ride to go to the store. They can't bother to have in store phone service then they don't need my business
• MG

  Manikanta Gonam

  Feb 10, 2026
  1.0
  We visited the Best Buy store around 7:15–7:20 PM to look at smart computer monitors that support multiple uses, including WebOS. We were specifically comparing prices between new and open-box options. When we asked a Best Buy staff member for help, she was unsure about the product details and checked with others. After that, she referred to the monitor as “pricey.” We felt this comment was inappropriate and unnecessary, especially since we were simply asking about price differences between open-box and new items. We questioned why she used the word “pricey” and requested to speak with a manager. When the manager arrived, instead of addressing our concern professionally, he defended the staff member and continued using the same language. He also told us that if we wanted to escalate the issue, we could leave the store. As we were leaving, the manager made a dismissive comment saying he was “not worried about anything.” This behavior felt extremely disrespectful. No staff member or manager should judge or imply anything about a customer’s financial status. A store manager should set an example of professionalism, not dismiss customer concerns. This experience made us feel unwelcome and disrespected, and it does not reflect the level of customer service we expect from Best Buy.
• K1

  Kelz 1985

  Feb 6, 2026
  2.0
  The in store service is fine. It's the genius bar service that is terrible. I scheduled a week plus out because the arrival time is 7;00 to 7:00. You will need to take an entire day off. The day before I was given a 11:30 to 3:30 time slot with an arrival time of 2:06. I checked at 9:00 am At 10:00 am I double checked and found out they cancelled my appointment. I called customer service and after talking with 3 people they could not tell me why and tried to schedule me for the following week. During my phone call I start getting text messages saying I didn't respond fast enough so they gave my spot away. I received these texts at 10:40am. No one told me to keep checking my phone constantly. My advice is if you choose to use this service keep your phone with you at all times and be prepared for constant changes in the time arrival. If you fail to respond quickly you will get canceled. Plan on taking another full day off to hopefully get these people to show up. I requested a refund and found someone else to do the work a lot less expensive.

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