Business Details
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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
1,644 reviews
5 stars
902
4 stars
384
3 stars
139
2 stars
44
1 star
175
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some staff were praised for being helpful and friendly, others were criticized for being unresponsive or rude.
Product Availability
Customers reported issues with product availability and stock, including delays in online orders and out-of-stock items.
Geek Squad Experience
Geek Squad received positive remarks for their technical support and assistance, although there were complaints about communication and service delays.
Sales Pressure
Several customers expressed frustration with aggressive sales tactics and persistent upselling during their shopping experience.
Store Environment
The store was generally described as clean and well-stocked, but some customers noted a lack of staff presence to assist when needed.
- NCNathan Camp5 days ago3.0Best Buy needs to work on the website when it comes to availability and inventory of their products. The website is very confusing and needs to be changed to better display the products and services available to all customers.
- GEGlen “dont lie” EatonNov 16, 20252.0Staff was next to non existent. Any visible were busy with customers. The few that passed buy acted busy and went to the employee only area. Took 45 minutes to be told that "gaming" class computer hardware is across the store from the computer section. Clean and fancy looking store though.
- JFJanice FreemanNov 11, 20251.0I am having an ongoing issue with my computer keyboard not working. I have been to the best buy in Chesterfield 3 times. Apparently the issue is caused by a recent Windows update. My appt yesterday was at 1:40. I had to wait until 3:05 until I was seen. I was told to either go to another Best Buy that wasn't so busy or leave my computer and I would get back in 5 days! Very disappointing!
- LRLAURIE RobertsNov 11, 20251.0Brought my computer in 3 times to fix keyboard problem. Still not fixed!
- CDCaleb DaltonOct 24, 20251.0I left my laptop there on a Sunday after purchasing an SSD and RAM from this store and giving it to Geek Squad to install the new parts and clone the drive over. I was told by the associate that it would be 2-3 days until my laptop was ready to be picked up. I waited 4 days and called and was told I would be updated that day as to when it would be done. Did not hear back from them that day. I have been on the phone with them three times today each time being told that they really don't have any information just that "they're working on it". I told them that it's been 2 business days past the time I was told and I just want some information every time but even after leaving two messages with geek squad I still have not actually even spoken to anyone who can confirm any details about when my computer might be ready. Maybe there might be some extreme circumstances like every geek squad employee has been sick this whole week or they're so backed up they can't do a job that should take several hours in five business days. I was going to attempt this upgrade myself but assumed that the big corporation would be the most quick safe and efficient way to upgrade my PC. Now I'm starting to wish I had just done this myself or maybe gone to a local independent store. Will come back and change my review of something is done today or this is somehow explained or made up to me but as of right now I'd have to rate this experience as just atrocious.
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Chesterfield?
You can shop for TVs, computers, appliances, and more at Best Buy Chesterfield.
What are the store hours for Best Buy Chesterfield?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Chesterfield offer in-store and curbside pickup?
Yes, Best Buy Chesterfield provides both in-store pickup and curbside pickup services.
Can I get repair services for my electronics at Best Buy Chesterfield?
Yes, the store offers service repair including Geek Squad support.
Does Best Buy Chesterfield accept debit cards and checks for payment?
Yes, the store accepts debit cards and checks as forms of payment.
Is Best Buy Chesterfield located near any fitness or sporting goods stores?
Yes, Push Pedal Pull, a sporting goods store and gym, is nearby this Best Buy location.
What other electronics services are available near Best Buy Chesterfield?
Geek Squad, offering mobile phone and computer repair services, is located near Best Buy Chesterfield.
Are there any dining options near Best Buy Chesterfield for customers?
Yes, nearby dining options include Olive Garden, an Italian restaurant, and Red Lobster, known for seafood and American cuisine.
Can I find office supplies near Best Buy Chesterfield?
Yes, OfficeMax, a store offering office and business equipment, is located nearby.
Where is Best Buy Chesterfield located and how can I contact them?
Best Buy Chesterfield is located at 178 Thf Blvd, Chesterfield, MO 63005. You can contact them by phone at +1 636-536-2303.