Mixed feedback on customer service; some staff were praised for being helpful, while others were criticized for being rude or unresponsive.
Staff Availability
Customers frequently reported long wait times for assistance and difficulty finding staff to help.
Product Issues
Several customers experienced problems with product availability and service, including delays in repairs and issues with online orders.
Sales Pressure
Many reviews mentioned aggressive sales tactics, with staff persistently pushing for memberships and upgrades, leading to discomfort for customers.
Geek Squad Performance
The Geek Squad received positive remarks for their technical support and assistance, although there were complaints about communication and service delays.
KB
Kurtis Borowiak
5 days ago
2.0
Not what it used to be, staff is not informed and geek squad is a joke.
CG
Charser G.
Dec 21, 2025
1.0
It's ridiculous you can't reach the store directly anymore. Horrible customer service.
MN
Matthew Nieuwendaal
Dec 21, 2025
5.0
Everyone was very helpful.
CW
Caleb Williamson
Dec 16, 2025
5.0
Staff is knowledgeable and willing to help
KK
Katherine (Katie)
Dec 9, 2025
5.0
Andros helped me a lot and I appreciate it! Great worker!