Geek Squad

Reviews

• CD

  C Dumont

  Sep 17, 2024
  1.0
  Very Unsatisfied! Contacted Best Buy in Branson to get a 55 inch Smart TV purchased there installed by the Geek Squad. Was told that I had to call Geek Squad to make the appointment. Called the Geek Squad and was connected to an Asian rep overseas who said I had to pay the $200 fee up front and it would be a week before they could set it up. The day of set up at 5 pm, I called to see when they were coming, only to find that the whole thing was untrue. My husband went to Best Buy and was told that they do not have anything to do with the Geek Squad, its installers, payments or anything! I immediately called my credit card company and was able to stop my payment. Please beware of the Geek squad program in Branson,Mo. I am no longer a Best Buy shopper.
• SC

  Sean Cromwell

  Oct 6, 2023
  4.0
  Always easy and simple
• DC

  Doug Canopy

  Aug 21, 2023
  1.0
  After what Best Buy/Geek Squad has done to my friend over the past few months I’m canceling all of my memberships and joining him on writing the federal trade commission. Between not being able to call and talk to the person working on my item to paying for a totaltech membership and them not fixing any of his issues it’s absolutely ridiculous!
• JS

  John Sappington

  Jun 15, 2019
  1.0
  I sat on hold at Best Buy for 10 minutes and they never even answered the phone I had to call back again and sit on hold again finally when I got a hold of Best Buy they wanted me to make an appointment two hours later to come in and drop my phone off and leave it for approximately three hours to get a battery put in it! I ended up taking my phone to IPhone Express at the Branson Landing They were extremely friendly and knowledgeable They were extremely friendly and knowledgeable they put a new battery in my iPhone in less than 10 minutes While I waited!

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