Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Aurora, MO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
221 reviews
5 stars
190
4 stars
12
3 stars3
2 stars3
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Alfy, Tara, and Dakota.
Professionalism
While most reviews commended the professionalism of the staff, there were a few instances of unprofessional behavior noted, particularly regarding one male employee.
Efficiency
Customers appreciated the quick and efficient service provided, with several reviews mentioning fast problem resolution and smooth transitions during phone upgrades.
Mixed Experiences
Some customers reported negative experiences related to billing issues and unfulfilled promotions, indicating inconsistency in service quality.
- SSSparkyDec 19, 20255.0Great people very helpful
- GEGinger EricksonNov 28, 20255.0This store is the only store for Verizon I will ever deal with again. I tried to get a new modem for my Internet on Black Friday. They got me all set up and ready to go. I had spent all day on the phone and driving all the way to Springfield. No one could help me but them. That makes the moral of the story, always start with them. Kylie, Tara and the gang are the best They know their stuff. Thank you guys for all your help.
- BMBrayden MorrisSep 15, 20251.0The male employee that was working at 9:20am on Sep 16th was very rude about inquiring about internet laughed at me as I left the store when I asked why he laughed he told me to leave super unprofessional and unpleasant would not provide a name. Also wouldn’t let me return my internet box that Verizon said I could return to “any Verizon” told me I own it now which adds a 400$ bill to my account. I’ve never in 28 years experience someone so unprofessional in a business setting.
- JSJackie SchutteSep 13, 20255.0The young man in this store Alfy does a phenomenal job. I almost couldn't upgrade my phone but Alfy figured it out, gave me the best deal and got everything transferred for me! If you're having phone issues, I highly recommend this young man. Thank you Alfy!
- JDJames DowSep 12, 20255.0I am glad that there is a Verizon store in Aurora Mo. and that it's staffed with well qualified techs. They are very helpful.
Frequently Asked Questions About Verizon
What types of wireless devices does Victra in Aurora, MO offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Victra at 2012 S Elliott Ave in Aurora, MO?
The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and is closed on Sundays.
Does Victra offer in-store pickup services?
Yes, Victra offers in-store pickup for your convenience.
Which payment options are accepted at Victra?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra have any special offers or deals available?
Yes, you can check their latest offers by visiting https://victra.com/device-deals/.
Can I contact Victra Aurora via email?
Yes, you can reach Victra by email at Info@victra.com.
What languages are spoken at Victra in Aurora?
Victra offers services in English and Spanish.
What nearby food options are available near Victra in Aurora, MO?
Nearby you can find Hardee's, KFC, Taco Bell, Pizza Hut, and Mazzio's Pizza, perfect for grabbing a meal before or after your visit.
Are there any nearby beauty salons close to Victra in Aurora?
Yes, Elegance Beauty Bar, SN Beauty Studio, Endless Beauty by Liz, Lash Habit By Adrianna, and Betty's Cutting Company are all nearby for your beauty and spa needs.
What nearby services are available around Victra Aurora besides wireless retailers?
Close by, you can find insurance agencies like Nationwide Mutual Insurance Company and Bob Moffitt Insurance Agency, pet grooming at Dirty Paws Pet Grooming, and automotive services such as Mayse Automotive Group and Lackey Body Works.