Cricket Wireless Authorized Retailer

Reviews

• AJ

  Adrian Johnson

  Nov 10, 2025
  1.0
  I visited the Cricket store with my family intending to transfer my phone service from T-Mobile to Cricket and join our family plan. I came prepared with my account number and transfer PIN. When I arrived, the associate asked for my phone, and I handed it over. After he worked on it for a bit, I mentioned that I had my transfer PIN and account number ready. He replied, “Oh, it’s too late. I already gave you a new number.” I explained that I’ve had my number for twelve years and use it for business, but he simply told me to call 611 because there was “nothing he could do.” I spent three hours in the store on the phone trying to fix the mistake. On top of that, they overcharged us by $50 and added insurance and the most expensive plan without asking. The lack of communication and assumption on their part was strike one. After hours of troubleshooting, the only solution offered was for me to pay for a separate plan temporarily and then move to my family’s account later—forcing me to spend even more out of pocket. Strike two. It’s now been over a week and a half, and I still haven’t received a credit or any follow-up from management. When we called the store owner, he brushed us off and said he’d “get to it in about two weeks.” He even mentioned that the employee who made the mistake may have to pay for it personally, which is completely inappropriate, even if the error was his. Strike three. This entire experience showed a complete lack of accountability, communication, and professionalism. We’ll be transferring our business elsewhere soon.
• TB

  Tanjermart Brady

  Jul 26, 2025
  5.0
  So sweet and Moe was a good and grateful help !!! Well appreciated
• BK

  bryan kasten

  Jan 2, 2021
  5.0
  I went into purchase a phone for my son the customer service was outstanding and the wait time was very minimal. I am very happy that I went to this location. They were very professional.

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