Verizon

Reviews

• LV

  Lucy Virant

  1 day ago
  5.0
  Great worker helped so much. Threw in some extra products for me. Came in for a new SIM card and ended up having to get a new phone. Got the BEST deal on an iPhone 16 from my original 14 trade in.
• MH

  MSue Hansen

  1 day ago
  5.0
  CASEY, the Manager at the Highland Verizon Store is EXEMPLARY!!! Highly responsive, super helpful, extremely knowledgeable and oh so personable. We couldn’t be more grateful for his stellar customer service. Thank you Verizon for hiring such a competent customer service professional!! And thank you Casey for always going above and beyond for this grateful customer!
• DT

  Dawn Tompkins

  6 days ago
  5.0
  Absolutely outstanding service from the moment we walked into the store. Courteous and professional with great wealth of knowledge. Really enjoyed myself - you all are going to love this store
• TS

  Trey Sawyer

  Nov 14, 2025
  5.0
  Jake from Verizon is the greatest, was in and out of the store with a new Google pixel 10 pro xl in no time at all! Come through and bring your friends!
• AC

  Ashlee C

  Nov 2, 2025
  1.0
  I had the WORST experience here and it ended up ruining my entire weekend. I came in, with a scheduled appointment. It was to look into my options for a possible upgrade. I showed up, was barely greeted and sat down to discuss my options. I was given 2 options by Jake…get an iPhone 15 for free, or add a line to get an iPhone 17 for free. Kinda weird being with Verizon for awhile and this being my first upgrade in over 4 years, I NEEDED to add a second line to upgrade to the newest iPhone according to him?? I was extremely firm when I told him 3 different times I don’t need a second line, as I’m single and live alone. Maybe I wanted to buy something out of pocket to upgrade? He wouldn’t have known, as it was clearly his way or the highway. He did say he was going to run in the back to grab an iPhone 15 after some discussion. He brings it out and then tells me it’s reserved for someone else. He then disappears in the back saying he’s going to grab an iPhone 17. I again mentioned I don’t need a second line and just wanted to upgrade. And I was under the impression I was only upgrading? If you don’t have the needed product, you normally offer someone to come back when you do OR you thoroughly again discuss the other in options. Neither of which were done. After some time, he brings out an iPhone 17, asks me to open my current iPhone and starts doing things on his end. Mind you, the entire time, he isn’t telling me what he is doing. I felt uncomfortable and super uneasy due to his LACK of communication. He then says my new iPhone is activated and we did walk through picking out accessories. I picked out a phone case, charger and screen protector. He then starts going through my new phone number for a SECOND LINE he decided to add based on his own judgement. I was shocked at this point. I made mention that I wasn’t sure I wanted to do this because honestly, this wasn’t what I wanted. He said “Well, it’s too late. Everything is set up and activated for 2 lines” Still feeling lost about what was going on, he tries ringing me up for the accessories I picked out and my card declined multiple times. Another employee told him it was because that happens daily in their store and he needed to manually enter in my card# since it was a debit. He ignored the other employee and asked me multiple times if there was a block on my card, and acted like it was my fault THEIR system wasn’t working? 20 minutes later, after he continued to go in and out of a back room to laugh and joke to his coworkers, I’m assuming about me as I heard some things…he finally manually entered my card#, as his coworker mentioned, threw everything in a bag. Didn’t thank me, and said “Ok, you’re good to go”. He claimed adding a second line would only be $5 more per month…and remember, I was promised a FREE PHONE with the measly 2 options he saw fit to offer me. He walked me through my new charges for the first month. I left feeling taken advantage of and lost? He didn’t let me talk when I voiced concerns and I felt cornered. I get home and start going through my Verizon app and my charges are A TON more than he claimed. I had a monthly charge set up for a “free iPhone when you add second line”? And again…I was firm I did NOT need a second line. I went to a different Verizon store today and also contacted corporate. I was told I had way more options for upgrading than what I was provided with. And the others I spoke to were a little lost as to why there was such a push for an unnecessary second line for me? I will never come back to this location. I felt like I was interrupting this guy’s smoke breaks and felt like a burden. He lacked on explaining 99% of what was going on and had the personality of a wet mop. I came to this location years ago and had the best service, so my expectations were high. I still feel disgusted by the whole interaction writing this. Don’t make the same mistake I did. I’ve had thousands of interactions with people at different businesses, and this took the cake as the ABSOLUTE worst!

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