Cricket Wireless Authorized Retailer

Reviews

• JW

  James White

  Dec 1, 2025
  1.0
  Zero stars the company should’ve kept the store on Cesar Chavez the manager Trey and Ryan actually knew what they were doing and were great with their customers. You’re a prepaid company not postpaid stop trying to push watches on your customers without them knowing it.
• JK

  Jordan Koch-engstrum

  Mar 1, 2025
  1.0
  DON'T WASTE YOUR TIME! Was there for an hour, one guy behind the counter doing nothing and one guy on a phone call on hold. Wasn't helped, stood there for an hour. Absolutely wasted my time
• LX

  Linda Xiong

  Feb 28, 2025
  1.0
  If I could give this place 0 stars I would!!! Don’t go to this store location, you can clearly tell it was sketchy. I got the plan for the iPhone 13 deal for $29.99 plus 2 months of $60 services. I checked online and the total was suppose to only be $209.99 but I was charged $242.28. The person who was helping me failed to tell me that after paying all that, that it did not cover the next 2 months of my service which clearly it states in the deal. That only covered a month of service with them on top of that he lied to me that the watch was a free gift for starting a line but really I paid for it. I was mislead to thinking it was free! 😡 He said he couldn’t print me a receipt so they’ll text it to me. No where in the receipt mentions the breakdown of what he said. I called back 2 days later asking for hard copy of a breakdown. I asked her why did I still have to pay for next months service when I already paid for 2 months of service, she said well you pretty much paid for the phone and taxes and the sims card. I said ok that’s not what the associate said to me but i still want a hard copy of my receipt with the breakdown and she said, “ I just told you the breakdown” and hung up on me. The girl who answered the call didn’t even state her name. I called back asking for her name but her associate said we can’t give out names per policy. I told him it was rude of her to hang up on me when I was still asking her questions and I’d like to report it and he said you’ll have to take it up with HR. 😡😡😡 super unprofessional and you can tell the people that works there are unprofessional and clearly doesn’t care about doing their job at all. Worst customer service ever.

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