Geek Squad

Reviews

• JC

  John Cohill

  Dec 26, 2025
  1.0
  Came in with my Xbox because the website had said I could get a free diagnostic, I walk in and the man behind the counter was wildly unprofessional. I didn't get his name as he didn't have his nametag, but this was at 10:20 on Friday, December 26th. He was very condescending and acted like he knew so much more then me. He told me that I needed a protection plan with best buy to send it in and that was the only option, despite the website saying otherwise. If I need a protection plan to get anything done with my Xbox, why is this place sponsored for Xbox repairs?
• AA

  Amy Allen

  Apr 20, 2022
  1.0
  You cannot call a store directly anymore. Half the time I get a “cannot complete this call as dialed message”. If I actually do get through on the local store number, it goes to a call center, not the store. Therefore, a person cannot reach someone specific at the store, cannot call directly to check on a repair project in process, cannot check to see if a certain product is in stock (and the website is unreliable for info). Too frustrating…I am done using this vendor.
• ZL

  Zack Lovaas

  Nov 12, 2020
  1.0
  Bought a TV from Bestbuy back in August and I couldn't be any happier! But.. my screen went out 2 months later, I called Geek Squad to request a in-home repair and I got nothing but no call no shows! I am paying 150 for insurance and yet they can't do what they suppose to do? The worst service I have ever had! Lost my business

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