Mixed feedback on customer service; some staff were praised for their helpfulness, while others were criticized for being unresponsive or rude.
Product Availability
Customers reported issues with product availability and inaccurate pricing, leading to frustration during their shopping experience.
Staff Knowledge
Staff knowledge varied significantly; some employees were noted for their expertise, while others were described as uninformed or unable to assist effectively.
Store Organization
Several reviews mentioned disorganization within the store, including misplaced items and unclear pricing, contributing to a negative shopping experience.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding order status, leading to customer dissatisfaction.
FG
Florentino De Valle Garcia
3 days ago
5.0
Great pricing as always, the staff is really helpful
LR
Leighton Robinson
4 days ago
1.0
Bad experience went in around 7pm. I asked a group of 3 employees where are the cameras got looked at, and ignored they started there conversation with each other again. I asked a different employee they pointed me in the direction of the cameras. I asked a guy for help and he said he wasn't very knowledgeable about the cameras which I do respect, he also said no one is very knowledgeable there about the cameras such is valid. But when they got someone over to help me they literally just stood there. Didn't awnser any questions about anything. Made me look everything up on my phone didn't check there inventory. Never let me look at the case of the camera to read what it all featured. I was fully prepared to spend 400-800$ but once I realized the rep was not going to be of any help I ended up having to tell her that I didn't need any more " help" . Just so I could leave.. Overall 1 out of the 5 employees I spoke with gave me respect and time of day. The other 3/4 employees treated me like a nuisance and did not give any effort to help. I've never been treated like that at a place of business ever.
DI
drew inman
Nov 12, 2025
5.0
Picked up an online order. Saw they had Pokemon cards, got a few packs of those too. The whole process was smooth and quick. Alivia is awesome! Give her a raise!
DS
Daniel Schroeder
Nov 11, 2025
1.0
Went to get a headset. Go to the checkout and it’s 40 dollars more. Turns out this is a different model. Normally I would understand that, people put things in the wrong space all the time. However this more expensive model has no space on the shelf or barcode within the steelseries display, this is the one they put out there. It’s not possible for it to be in the wrong spot because there isn’t another spot. After 20 minutes of wasting my time since they wouldn’t honor it I realized I should’ve just gone to microcenter. Don’t bother
FO
Farhan Omar
Oct 31, 2025
1.0
The workers seem rude and disrespectful. Maybe they need more training? This is just my experience at the St Cloud Best Buy.
Bad moment
What are the store hours for Best Buy in Saint Cloud, MN?
Best Buy in Saint Cloud is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
What types of products can I find at Best Buy in Saint Cloud?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy.
Does Best Buy in Saint Cloud offer in-store pickup or curbside pickup?
Best Buy offers in-store pickup but does not currently have curbside pickup.
Is the Best Buy store in Saint Cloud wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I get repair services at Best Buy Saint Cloud?
Yes, Geek Squad repair services are available at this location for electronics and computer repairs.
What payment methods are accepted at Best Buy in Saint Cloud?
Best Buy accepts debit cards and checks; cash is not required as the only payment method.
Which nearby dining options can I visit before or after shopping at Best Buy in Saint Cloud?
You can visit nearby restaurants like Qdoba Mexican Eats, Hajime St.Cloud for sushi, or Erbert and Gerbert's sandwich shop.
Are there any nearby locations where I can ship packages when shopping at Best Buy?
Yes, the UPS Access Point location and United States Postal Service post office are nearby for shipping and courier services.
What nearby stores can I visit for home furnishings after shopping at Best Buy?
St. Cloud Ashley HomeStore and The Furniture Mart are nearby furniture and mattress stores you can visit.
Where can I get beauty and personal care services near Best Buy Saint Cloud?
Nearby options include Kim's Nails for nail and beauty services, Sport Clips Haircuts of St. Cloud, and Sun Tan City for tanning and cosmetic services.