Best Buy

Reviews

• ND

  Nancy d

  1 day ago
  5.0
  Best buy at woodbury is the best,since the time you walk in ,there is always a staff member, willing to help,every employee there make you feel the only and most important customer ever,, and that is awesome, Thank you!
• LO

  Logan Overturf

  3 days ago
  2.0
  Just had my worst retail experience at this best buy. I had placed an online order that stated that my tv would be ready for pickup in 1 hour. I went out to do some other errands. And arrived roughly an hour and a half after I had placed my order. When I went inside, I talked to customer service and they said it wasn't quite ready, but that they would "prioritize" it. I waited for 10 minutes next to the cashier before saying that I was going to walk around the store and wait for my order to be ready. I walked around the store for almost 40 minutes and received no update on my order that should have been ready 1.5-2 hours prior. I went back to the front of the store to ask if it was ready yet and the cashier said "not yet". When I asked for an eta, he said "I don't know. Could be 10, 15, 30 minutes." At that point I just decided to leave. The employees were friendly enough. But they weren't considerate of my time whatsoever. And they didn't really seem to care how long I had been waiting for something that should have been done well over an hour prior. I won't be returning to this best buy for any serious purchases.
• LS

  Lukas Sorensen

  3 days ago
  1.0
  I ordered a chest freezer and got a message that it was picked up when I didn’t pick it up. I tried to call the store but apparently Best Buy doesn’t have a phone??? So the customer support said they didn’t know if it was there. I then drove the 35 min to the store to sit around for 45 min until I had to leave to not be late to work. Terrible customer experience from not being able to contact the store to being left in front of the store with no updates for 45 minutes. $300 and an hour drive later, no chest freezer that I ordered and no way to call the store back… do not order from here
• HG

  Hanna Gebremedhin

  Nov 16, 2025
  1.0
  I have never been treated with such disrespect and disregard, by a manager no less! If corporate is reading this, I strongly urge you to look into your manager named Cheng. The principles of customer service completely went out the door when I was in the middle of trading in my laptop for one I purchased online for in-store pickup. As I was with another associate assisting me with questions I had around the resetting process, he came over and became completely UNHINGED - aggressively telling me that I should have reset my computer at home and that he wasn’t going to keep anyone behind to help me! Mind you, I had come in 45 minutes before the store closed and was working on resetting my iPhone for an on-the-spot purchase I made to upgrade to an iPhone 16. Considering the number of vape breaks I noticed he takes in a 30 minute time span lets me know what kind of manager he is - the one who leads by intimidation and cares nothing about the customer experience and “going the extra mile”. It’s why the majority of us fully rely on online purchasing - it spares us from interacting with attitudes like THAT. Do yourself a favor - fire that guy and bring in someone with integrity who respects the role.
• TP

  Taylor Pearson

  Nov 2, 2025
  1.0
  Staff weren’t the friendliest, but did successfully transfer my data to a new hard drive. Low score is because they had my computer ready for 4 days but sent the notification to the wrong email and didn’t try to follow up any other way after assuring me at drop-off that I would receive a text and/or phone call when it was ready. I was also asked if I wanted to upgrade to windows 11 and said very clearly “No”, but when I booted up my laptop after pickup, windows 11 had been installed anyway, so I have to manually reset it myself.

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