Verizon

4.4
217 reviews
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Business Details

102 20th St Se, Rochester, MN
55904, United States
(507) 206-4141
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Rochester, MN. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
102 20th St Se, Rochester, MN
55904, United States

Hours

Reviews

4.5
213 reviews
5 stars
178
4 stars
7
3 stars
1
2 stars
5
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members, particularly Aidan, Clifford, and Marcus, who provided excellent service and support.

Staffing Issues

Several reviews highlighted concerns about understaffing during busy hours, leading to long wait times and frustration among customers.

Mixed Experiences

While many customers had positive interactions, there were notable complaints about poor service, particularly regarding data transfer issues and unhelpful staff.

Product Knowledge

Customers appreciated the staff's ability to explain products and services thoroughly, making the purchasing process easier.

Store Environment

Some reviews mentioned a welcoming atmosphere and friendly staff, while others reported negative experiences with unprofessional behavior.
  • AN
    Andrew Novotny
    Nov 12, 2025
    5.0
    Robert is absolutely fantastic and would be my go to for phone upgrades and extra services he really knows what he's talking about and is very helpful.
  • PK
    Paula Kuisle
    Jul 19, 2025
    5.0
    Omar and DJ were a great team.
  • CH
    Connor Hagler
    Jul 8, 2025
    1.0
    Unfortunately after nearly 12 years of being a Verizon customer I have made the decision to switch carriers. I'm glad I did because they are making me pay for the whole month's bill even tho I will not be using said service for 20 days. really a trashy move by a trashy company. Dont waste your time with Verizon, its overpriced and the customer service is awful at best, run by robots and frustrating menus to keep you confused and spending more and more money.
  • JT
    James Tweedy
    Jun 12, 2025
    5.0
    I thought they did what they represented they would do. They transferred information from an iPhone 7 to a iPhone 16. They are busy and their are distractions and they seem to do the best they can under difficult circumstances.
  • CM
    Christina McCarthy
    Feb 3, 2025
    1.0
    Why is it verizon that you have 1 person staffed here at verizon? That's wild. There are 6 customers patiently but I would say very pissed in their souls that you would allow 1 person to be on staff. You have millions of billions of dollars. Please staff accordingly and hire at least 2 more people. If you want 1 person to staff during the "light hours" sure that can be reasoned with but on a Monday after 3pm? Come on. Your stressing your costumers and your great staff. HIRE MORE STAFF.
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Frequently Asked Questions About Verizon

What types of products can I find at the Verizon store in Rochester, MN?

The Verizon store offers wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection products.

What brands are available at this Verizon retailer?

This Verizon authorized retailer carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Casemate and Otterbox.