VCA Animal Care Hospital

Reviews

• AA

  Alex

  Feb 13, 2026
  1.0
  My cat has been extremely sick for over a month now. I brought her in on 1/27/26 for a chest x-ray. I sat in the lobby while waiting and unbeknownst to me, sat in urine. I was in snow pants and my long down coat so I didnt noticed I was soaked until my partner and I had gotten home. At that point it had already soaked into the passenger seat where I sat. I immediately called the clinic back and notified them, asking if they wanted me to come back so they could verify it was indeed urine that had soaked into everything, they said no. The next day the clinic manager, Danielle, called me back. I asked for them to cover the cost of getting the truck detailed and my coat/pants professionally cleaned. Danielle proceeded to say that my cat had probably peed and it leaked out the side of her kennel and thats how it got on my rear and the side of my car seat. I had already emailed her pictures of the DRY soft kennel and the DRY cotton insert the same morning with proof the photo was taken right before emailing her. The amount of urine I sat in could not have come from a cat, especially a sick cat that is dehydrated. Also, I'm no scientist but I'm pretty sure my cat would have been covered in her own urine, had it been hers. Now, after asking for VCA to cover the cost to clean up they have banned me from their clinics. They did this on 2/13/26, the day after my payment for Care Club came out and at the end of business day on a Friday. I had an appointment on Monday 2/16/26 for my still sick cat to follow-up on treatment. I made that appointment on 2/4/26. I believe they waited until the last second possible to cancel my appointment out of pettiness. Now i have to scamble to find care for my still sick pet elsewhere. Absolutely disgusting behavior from the company
• DD

  Dudedad01

  Dec 9, 2019
  2.0
  I brought my cat there last year, they could not figure out what was wrong with him and said if I did things that cost in the thousands they might be able to figure it out, so instead they treated the symptoms and in the end he had to be put down, these guys seem to charge you through the nose for every step you take in their office but in the end don't do anything that helps unless you have big bucks to spend basically putting a dollar amount on my cats life. In the course of a few months I spent over a thousand dollars just for them to put him down.
• WS

  William Schmiedlin

  Aug 26, 2019
  5.0
  Great staff that always cares for you and your pet. They are very honest and realistic when it comes to the tough facts.

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