Best Buy

Reviews

• YY

  Ye Yang

  2 days ago
  1.0
  Store delivery services is the worst I ever encountered or experienced with in my entire life. It is not even qualified a one star review. I purchased a refrigerator last week and scheduled to deliver today. Sale rep said there will be phone call and text the night before but we heard nothing. Suddenly, on the 5th, delivery date, the delivery guy called me 9 minutes before getting to my house. After he got to my house, he said he is not going to haul my old one away. At first, he said because there still some old food in there so he can put it outside for couple days and schedule to come back and get it. See, first, I have to drive from work back home to look at it. So I said can we clean it and he haul it away today, he said NO. Then second, I said okay let’s hookup the new one and we put the old one outside my garage for couple days then schedule for him to come back and haul it away. He also NO this time too. I overheard he talking to a lady in the office and that lady said no matter what he has to haul it away but , I don’t know what was wrong, he just closed his truck then gone. The problem is he messed with my water from the main waterline and messed or tied up the waterline from the old refrigerator. He unscrewed all the handles of my old one then left. I told him I have talked to Menards, Home Depot and other stores I was gonna buy from them but because my kids and I were in Best But buy Pokémon cards and mentioned to them and they said they can match everything from Home Depot. Now he said that is not his problem if I’m not happy I can call Home Depot or other stores. This is really ridicules, very poor service. I would never recommend, refer or shop Best Buy again.
• VV

  Vincenzo

  3 days ago
  3.0
  Helpful quick stop. Able to find what I needed for a charger, but seemed a bit expensive for the electronics.
• BP

  Ben P

  6 days ago
  1.0
  Best Buy cannot seem to get anything right. Their own system sent my package to their store and it’s my fault and now no product. No refund. No customer service. There is a reason I won’t be using Best Buy again.
• EW

  Edvard Wright

  Feb 25, 2026
  1.0
  Don't bother ever trying to call Best Buy. Their determination to save money with an AI answering service is the WORST EVER. Just let me talk to someone for the love of God. Just lost my business. Congratulations.
• AR

  Ava R

  Feb 15, 2026
  1.0
  The employee who helped me order a phone was rude and lied about the price of the color I wanted. I had to drive all the way back to return it then buy it from a different store that would get me what I asked for. Waste of time.

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