Verizon

4.6
191 reviews
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Business Details

9261 Cedar St, Monticello, MN
55362, United States
(612) 568-1435
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Monticello, MN. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
9261 Cedar St, Monticello, MN
55362, United States

Hours

Reviews

4.6
190 reviews
5 stars
167
4 stars
5
3 stars
0
2 stars
2
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Jackson, Kari, and Shannon.

Sales Practices

Several reviews mentioned concerns about misleading sales tactics, hidden fees, and pressure to purchase unnecessary accessories.

Store Experience

While many customers had positive experiences, some reported long wait times and issues with staff training, leading to frustration during visits.

Billing Issues

Multiple customers expressed dissatisfaction with billing discrepancies and unresolved issues related to promotions and credits.

Overall Satisfaction

Despite some negative experiences, many customers indicated they would recommend the store due to the helpfulness of specific employees.
  • EP
    Erin Perdue
    Nov 11, 2025
    5.0
    Ethan H. is the best, very knowledgable and personable. Went above and beyond by even going to a different store so I could get the same phone for my kids. Highly recommend!
  • SN
    Sharon Nelson
    Aug 27, 2025
    5.0
    Jackson has been so helpful when I have been needing computer expertise that I definitely do not have. His very pleasant attitude is greatly appreciated.
  • KK
    Kristi Kiel
    Aug 22, 2025
    5.0
    Jackson at the Monticello MN store is unbelievable!! I have never seen such competency and kindness in a young man his age. Polite and knowledgeable! I can’t say enough good things about him. Upfront with all charges. No “hard sell” on anything just helpful honest communication. I went home with a iPhone 16 pro.
  • AM
    Andrea “No nickname” Mattson
    Jul 15, 2025
    5.0
    Great service!
  • SG
    Steve Gernbacher
    Jun 16, 2025
    5.0
    Get there when Jackson is working. Great customer service. Answered all questions without making me sound like an idiot. Low pressure. What a guy!
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Frequently Asked Questions About Verizon

What products does Verizon offer at the Monticello location?

Verizon Monticello offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What services are available at this Verizon Authorized Retailer?

Services include new lines, upgrades, new devices, and accessories with knowledgeable store consultants to assist.