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Brand Certified

Verizon

4.6
(198 reviews)

Business Details

9261 Cedar St, Monticello, MN
55362, United States
(612) 568-1435
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Monticello, MN. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
9261 Cedar St, Monticello, MN
55362, United States

Hours

Reviews

4.6
198 reviews
5 stars
173
4 stars
6
3 stars
0
2 stars
2
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Jackson, Dan, and Kari.

Sales Practices

Several reviews mentioned concerns about misleading sales tactics and hidden fees, with some customers feeling pressured to purchase unnecessary accessories.

Store Experience

While many customers had positive experiences, some reported issues with long wait times and inadequate training of staff, leading to frustration during transactions.

Billing Issues

A number of customers expressed dissatisfaction with billing discrepancies and issues related to promotional credits not being applied.
  • CP
    Cassie Pepper
    5 days ago
    5.0
    The gentleman who helped me work through some questions was informative, customer-focused, knowledgeable, and friendly.
  • MG
    Matthew Georges
    Jan 30, 2026
    5.0
    My service was very excellent and they were very helpful!
  • BS
    Bernie Smtih
    Jan 14, 2026
    4.0
    Kid who helped us knew what he was doing.
  • LZ
    Levi Zalomsky
    Dec 26, 2025
    5.0
    Ethan is the best. Helped me get all set up with a new plan and we were out of there in no time! Great experience and great customer service.
  • EP
    Erin Perdue
    Nov 11, 2025
    5.0
    Ethan H. is the best, very knowledgable and personable. Went above and beyond by even going to a different store so I could get the same phone for my kids. Highly recommend!

Frequently Asked Questions About Verizon

What products does Verizon offer at the Monticello location?

Verizon Monticello offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What services are available at this Verizon Authorized Retailer?

Services include new lines, upgrades, new devices, and accessories with knowledgeable store consultants to assist.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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