Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported poor service and long wait times.
Wait Times
Many customers expressed frustration with long wait times for assistance, even with appointments, indicating a consistent issue with staffing and service efficiency.
Repair Issues
Several reviews highlighted dissatisfaction with repair services, including refusal to repair devices and issues with battery replacements.
Staff Knowledge
While some staff were noted as knowledgeable and helpful, others were criticized for being unhelpful or lacking expertise.
Store Environment
The store was generally described as clean and well-maintained, but parking was frequently mentioned as a challenge.
MR
Mitch Rossow
Jun 15, 2017
5.0
So lucky to have an Apple Store right in my neighborhood! The genius bar folks are always helpful. Fixed several of my tech problems quickly and for no charge. Considering how much I spend on Apple stuff, that's nice.
MN
Mohamed Nur
Jul 24, 2016
1.0
Worst manager ever. The man just told me to leave or wait and we will get to you when ever we get time after I waited over an hour. On top of that I had an appointment. Never go to this location guys
AM
Anthony Maki
Jul 20, 2016
5.0
This Apple Store is in a convenient location, though you will need to put some extra thought into parking. There are on-street meters in front and paid lots nearby. The staff are very knowledgeable, friendly, and numerous.
PP
Preston Palmer
Oct 2, 2015
1.0
After installing IOS9 on four of my iPads, one would not turn back on. After 2 hrs on the phone, apple care told me it was apples fault and that I could take it to the apple store near me to have it replaced it for free. When I got to the store, the manager David Harris refused to replace the device for free as apple care had instructed. He instead tried to charge me $300. He called me a liar and then told me that if only one out of 4 iPad didn't work after the update, then that was pretty good! So apparently the store manager expects the update to turn 25% of iPad into bricks? This is one of the worst customer service experiences I have had in my lifetime. You could have handled this a hundred ways better David Harris. PS. I went home and Apple care profusely apologized for YOUR behavior, and overnighted me a new iPad, without charge, like they said they would.
Frequently Asked Questions About Apple Uptown - Closed
Where is the Apple Uptown store located?
The Apple Uptown store is located at 3018 Hennepin Avenue, Minneapolis, MN 55408, United States.
What products can I buy at the Apple Uptown store?
You can shop for Mac, iPhone, iPad, Apple Watch, and more at the Apple Uptown store.
Is the Apple Uptown store currently open?
No, the Apple Uptown store is currently closed and remains closed every day of the week.
Does Apple Uptown offer repair services?
Yes, Apple Uptown offers computer and cell phone repair services, including support at the Genius Bar.
Can I pick up my online Apple order at the Apple Uptown store?
Yes, Apple Uptown offers in-store pickup for online orders.
What payment options are accepted at Apple Uptown?
Apple Uptown accepts debit card payments and mobile NFC payments.
Is the Apple Uptown store accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance to assist customers with disabilities.
Are there nearby places where I can grab food before or after visiting Apple Uptown?
Yes, nearby places include Uptown Lobby at Granada Theater (American and Spanish cuisine), Amazing Thailand (Thai restaurant), The New Uptown Cafe, Dogwood Coffee Bar, Jimmy John's sandwich shop, and Queermunity MN cafe.
What entertainment options are near Apple Uptown that I can visit?
Nearby entertainment venues include Granada Theater, a music and concert venue, and ComedySportz, a comedy club.
Where can I shop for clothing and accessories near Apple Uptown?
Near Apple Uptown you can visit Columbia Sportswear, Urban Outfitters, H&M, Victoria's Secret & PINK, The North Face, and Primitiva Collective for clothing, fashion accessories, and outdoor gear.
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