Best Buy - Headquarters

Reviews

• JM

  John Mott

  6 days ago
  5.0
  Best Buy is one of the only remaining big-bix tech specialists. From computer parts, to monitors and TV screens, to weird, rare chargers and adapters, to full-on appliances- Best Buy has you covered. The prices are on-par with competitors, as well, so you aren't getting gouged. In addition, Best Buy will also take used and damaged electronics (excluding batteries) free of charge. They know how expensive it is to properly dispose of electronics, and don't want people to toss it in trash headed for the landfill. What a convenient service!
• MH

  Mars Hill

  Apr 4, 2026
  1.0
  Absolute evil people from the corporate headquarters Ryan from customer relations goes to sleep by having power struggles with customers that already got screwed over and spent 30 hours trying to find his number in the first place They used to have an incorrect number for the few who even knew how to find out you have to call them in the first place , the physical store pretends they don’t know of any customer service number other than the 1800 number that points you back to the store and then when you finally deal with Ryan from customer relations he tries to screw you and make you pay despite their delay in response during warranty- if you don’t check him he will screw you 10’fold and have to be on your game to be screwed less . They clearly have a system hoping the customer gives up and figure thry alreadu beat you for more $ than they anticipate you’ll continue funding them after thhe sort of events they put people through Some evil evil scheme thry got gojng on . I had to put it DOzenssss of hours to get to the bottom of all these rabbit trails and Ryan was basically the most robotic person you can imagine while pretneding he’s doing you a favor
• MR

  Major Roman

  Mar 31, 2026
  1.0
  Finally! Here it is! The Best Buy at Plaza Las Americas, San Juan, Review! Someone has to upchain this info to HQ because this is unacceptable. I build PCs. I never buy components anywhere except online. Unfortunately, I really needed to buy a video card for a PC I am building. I took the Trek to BB. First thing I noticed is that the electric stair which broke more than 5 years ago is still broken…. Not a surprise….I navigated the mass of blue shirts chatting near the entrance. It is hard to find help here but you can always find the gaggle of males chatting. If you need help they will look at you like you are nuts! I arrived at the PC Parts area and the photo below shows what awaited me. Literally two outdated cards…. 😡. I am not the territory manager but if I were I would have fired the manager ages ago*. But no…. Monopolies are good, while they last. Don’t waste your time here with PC parts. They have barely none. On my way I felt tempted to break the bs session at the entrance and then I thought, that’s not my job. I did find a pleasant associate at customer service who went to the bowels of GeekSquad and returned with the answer that my only bet is to buy online. Well…. I knew that. She looked disappointed (as I was) and I could sense it’s the type of news she has to give customers often. There are no get well dates available, no check in other stores… Sorry, pal…😞 I hastily made way to the door were I was met with a gruff “Exit other Door” from a bored (since the blue shirt bs session moved beyond his earshot) associate obviously tired of having to repeat the instructions over and over. An obvious customer flow layout design solution which seems too far to even explore never mind implement. *I managed multi million equipment and supplies accounts for 20 years and managed over 400 employees. I know good management when I see it and this is not it. And Yes there was a multi year GPU shortage. “Was” is they key. No longer a fact. This is a repost since Management did not find my criticism helpful. Eventually they will.
• RP

  Rodney Pridgeon

  Mar 17, 2026
  1.0
  Bought a phone case from them. Did not want to break my phone or the cover, so I took it to store in Tacoma to replace. Man at customer service, told me. We do not normally do this, but as a courtesy, this one time, I will do so. Even though, you bought it here. Told him, what great customer service. He very grudgingly did the replacement. Took him, maybe one n half minutes. Told man at front desk , what he said. He even, seemed stunned. Told customer service man. Look up Edward II of England. That is what I wished for him. F Best Buy.
• RJ

  Raquel Jarrett

  Mar 12, 2026
  1.0
  Subject: Formal Complaint – Service Failure at Geek Squad (Best Buy Smyrna, GA) I am submitting this review as a formal complaint regarding my recent experience with the Geek Squad located inside the Best Buy store in Smyrna, GA, where I originally purchased my HP laptop. In the past, I had positive experiences with the technicians at this location, which is why I trusted them again when my laptop required service. Unfortunately, this most recent experience demonstrated a significant breakdown in communication, technical capability, and management accountability. 1. Service Commitment That Was Not Honored Before leaving my laptop for diagnosis and repair, I clearly explained that I had an important business meeting and that it was critical for the laptop to be repaired and ready for pickup before that date. Despite emphasizing the urgency, I later learned that the associates assisting me, Gabriel and Kenneth, failed to document this information. After discovering this oversight, I spoke directly with Rebecca, the Geek Squad manager, who assured me that the repair would be completed in time. I also received communication from Jeremy, the technician, who diagnosed the issue and confirmed that the laptop would be ready as promised. 2. Lack of Communication and Repair Failure On the scheduled pickup day, no one from Geek Squad contacted me with an update. When I called the store to check the status, I received vague responses for several minutes before Brandon, another technician, finally informed me that the laptop would not be ready. Concerned by the lack of clear information, I went to the store in person to determine what had happened. At that point, I was told that nothing had been repaired and that they did not know how to resolve the issue. This meant the entire service period had been wasted while I waited under the assumption that my laptop was being repaired as promised. Throughout the process, every update had to be initiated by me. There was no proactive communication from the service team regarding delays, issues, or the inability to complete the repair. 3. Concerning Sales Behavior During Service Failure The sales associates were more focused on promoting the Geek Squad Total subscription for $179.99 rather than ensuring that my service request was properly handled. 4. Lack of Management Accountability Rebecca, the manager who had personally assured me that the repair would be completed on time, was present in the store during this situation but did not come out of her office to address the issue, acknowledge the mistake, or apologize for the inconvenience. The supervisor, Jes, eventually provided me with a phone number to cancel the Total subscription and receive a full refund. There was no resistance to issuing the refund, which strongly suggests that the staff recognized the service I received was unsatisfactory. 5. Impact Because the laptop was not repaired as promised, I was forced to scramble for an alternative solution before an important business meeting. The lack of communication and inability to complete the repair created unnecessary disruption and stress. “Request for Corporate Review” This experience raises serious concerns about the current service standards, technician capability, and management oversight at the Geek Squad in the Smyrna, GA Best Buy location. Customers rely on Geek Squad for technical expertise and reliable service. In this case, neither was provided. I hope this situation receives appropriate review so that other customers do not experience the same level of service failure. Based on this experience, I cannot recommend this location.

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