Mixed feedback on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being unresponsive or indifferent.
Staffing Issues
Several reviews highlighted understaffing and slow service, with customers waiting long periods for assistance.
Product Availability
Customers expressed frustration over limited stock and issues with online inventory not matching in-store availability.
Store Environment
The store layout received positive remarks for being customer-friendly, but some found it felt empty and lacking in product variety.
Geek Squad Experience
Feedback on Geek Squad was largely negative, with reports of poor service and mishandling of devices.
DD
Dave
2 days ago
1.0
I sat on hold for 10 minutes to get a price for car radio installed and nobody knows how to pick up the dam phone so Im not going to waste my time I'll take my business somewhere else pretty sad hey can't take the time and help you out on the phone to get a price of a radio for my new car really disappointed won't shop here anymore
KB
Ken Britzius
Nov 7, 2025
5.0
I ordered some items on-line. I came to pick them up and was back in my car in five minutes. Very smooth process, and nice people working.
TN
Tessy Novak
Nov 5, 2025
2.0
The employees didn't know what they were doing and they didn't have any merchandise on the shelves.
SS
Syd (Saxycatlady)
Nov 2, 2025
5.0
The workers were super helpful. The cashier answered my dozens of questions and was very patient with me.
HJ
Haley Johnson
Oct 25, 2025
1.0
don’t book an apple iphone screen repair here. showed up for my scheduled appointment and was told they could not accommodate due to it being late in the day… even though the appointment was available online. the customer service rep said there was nothing they could do. very frustrating.