Business Details
11659 Fountains Dr, Maple Grove, MN
55369, United States
Certified by Verizon • Feb 22, 2026
(763) 416-7749
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/minnesota/maple-grove/maple-grove-311800
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Maple Grove for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.6
601 reviews
5 stars
317
4 stars
59
3 stars
34
2 stars
28
1 star
163
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for being rude and unhelpful.
Wait Times
Long wait times were frequently mentioned, with customers expressing frustration over delays and lack of staff to assist.
Staff Knowledge
While some employees were noted for their knowledge and helpfulness, others were criticized for lack of training and inability to assist with basic inquiries.
Store Management
Concerns were raised about management's effectiveness, with reports of poor communication and inadequate handling of customer issues.
Overall Experience
Overall experiences varied widely, with some customers expressing satisfaction and others vowing to avoid the store due to negative interactions.
- LLLasanyJan 31, 20261.0Really bad experience with Verizon, they lie everything
- ECEdwin CamachoJan 11, 20263.0I came in to get some help cancelling a phone plan. Front receptionist told me I would need to call customer service to cancel my plan. Fair enough but she also mentioned the only way to cancel in person would be if I died. Ok… I’m guessing she was hangry because she went to go hide in the back shortly after telling me this. I then proceeded to wait ~20 minutes in the lobby while I was on hold with customer service. Luckily a kind gentlemen asked if I needed any assistance while I was waiting. He apologized for the inconvenience and even offered to book an appointment to help me through the process which is how the situation should’ve been handled to begin with.
- TFTravis FrederiksDec 11, 20255.0Came in needing tech help for my smart watch. The greeter at the front door was more then happy to help me. He helped me with my problem and I had no wait in line. Great location Great staff.
- RSRose SerranoNov 15, 20255.0Excellent service. Matt was extremely helpful and courteous and patient.
- JBJohnny BNov 14, 20251.0This corporate store is the worst of the worst. 1-2 hour wait and they literally joke and gossip With each client instead of taking care off them and moving on to the next .All of Mae Grove community is leaving Verizon because of this store. Avoid by all means.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Maple Grove?
The Verizon store in Maple Grove is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM, and Sunday 10:00 AM to 5:00 PM.
Which 5G smartphones are available at the Verizon Maple Grove store?
The store offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What delivery and pickup options does Verizon Maple Grove offer?
You can purchase online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an in-store appointment at Verizon Maple Grove?
Yes, you can schedule an in-store appointment online or using the My Verizon app for a convenient visit.
What types of products does Verizon in Maple Grove sell?
They sell business cell phones, mobile hotspots, tablets, laptops, and devices from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services are available at Verizon Maple Grove?
Verizon offers mobile plans, wireless internet plans, and voice plans to fit various customer needs.
Which nearby dining options can I visit before or after my Verizon store visit?
You can enjoy a meal at Café Zupas, a nearby health food and American restaurant, convenient for a quick bite before or after shopping.
Are there nearby financial services close to the Verizon Maple Grove store?
Yes, several financial service providers such as Ameriprise Financial Services LLC advisors Jason Bauerly and Andrew Schneider are located nearby.
How can nearby real estate agents help visitors to Verizon Maple Grove?
Local real estate agents like those from JPW Realty and TAYLORed Realty Team at JPW Realty can assist customers interested in property needs near their visit to the Verizon store.
Does Verizon Maple Grove accept contactless and mobile payment options?
Yes, the store accepts debit cards, mobile NFC payments, and offers free Wi-Fi for customer convenience.
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Certified February 22, 2026Yext Knowledge Graph
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