Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Mankato for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
327 reviews
5 stars
134
4 stars
57
3 stars
20
2 stars
17
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting poor treatment and lack of assistance, while a few praised specific employees for their helpfulness.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among staff, leading to frustration for customers seeking assistance with their accounts or devices.
Store Management
Numerous complaints were directed at store management, citing rudeness, unhelpfulness, and failure to address customer issues effectively.
Wait Times
Customers frequently reported long wait times and inadequate staffing, leading to dissatisfaction with the overall service experience.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific employees who provided excellent service and resolved issues efficiently.
- KHKathy Hillesheim5 days ago5.0Alexander the Great was GREAT!!
- SDSophia DinsmoreDec 26, 20255.0We had an excellent experience with Gabriel this morning. We entered the store at 9am and he immediately jumped up to assist us with exchanging our phones for new IPhones. We were in and out of there in 30 minutes! He was very knowledgeable and helpful. Great experience!
- AMArun MattDec 24, 20255.0Very very helpful. Very much recommend going to this store than doing it online or over the phone with Customer Service. The Assistant Manager was very considerate and knowledgeable for complex needs. 5 stars for her help!
- EUEsmeralda UribeDec 12, 20251.0I came to this store twice this week and it’s now 9:47 and the store hours days it’s open at 9 am and the guy saw me and said no he’s not opening. No reason or explanation. I just want my order and he won’t even give me my stuff. Pretty ridiculous I paid a lot of money and I can’t even get my order and the guy saw me and was a complete jerk.
- AMAshley MolumbyNov 10, 20251.0I was just in the Verizon store on Madison Ave in Mankato. and was treated so poorly. I walked in and the guy that greeted me was immediately annoyed. I let him know that i needed to turn in a phone to get the rebate. He asked me for the phone number, I said the one for the phone you are holding? His response was, well are you even on the account? I said yes and gave him my phone number. The phone I brought in was dead, my fault, but when he realized this he said, Well this is dead...and turned around, shook his head in annoyance the entire time he was walking away from me without another word. I cannot believe someone in customer service would treat someone like this right off the bat, before we even really exchanged a conversation. I patiently waited for the phone to charge and he eventually came back and was again annoyed that there was a face ID needed from my son...again I didn't realize that was even on his phone. He again got up and just walked away from me. I have never been treated like such an inconvenience. Additionally I have never posted a review, especially a poor one, but I was so taken back that I felt the need to share my experience. I know everyone has a bad day sometimes but that most definitely does not give you the right to treat people with such disrespect.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Mankato?
The Verizon store in Mankato is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which smartphones are available at the Verizon Mankato store?
You can find the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23 at the Verizon Mankato store.
What shipping and pickup options does Verizon Mankato offer?
Verizon Mankato offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders.
Can I schedule an appointment at the Verizon Mankato store?
Yes, you can schedule an in-store appointment online for convenience before visiting the Verizon Mankato store.
What payment methods does Verizon Mankato accept?
Verizon Mankato accepts payments via check, debit card, mobile NFC payments, and does not require cash-only payments.
Which brands does Verizon Mankato carry?
The store features brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What business products are available at Verizon Mankato?
Verizon Mankato offers business cell phones, mobile hotspots, tablets, and laptops.
What nearby dining options can I visit before or after shopping at Verizon Mankato?
Nearby dining options include Chipotle Mexican Grill, China Star, Potbelly Sandwich Shop, Arby's, Bakers Square Restaurants, Starbucks, Red Lobster, and Mongolian Grill.
Are there any nearby parks to visit near Verizon Mankato?
Yes, Minneopa State Park-North is a nearby attraction where you can enjoy outdoor activities after your visit to Verizon.
What nearby services can assist customers visiting Verizon Mankato?
Nearby services include Jackson Hewitt Tax Service for tax assistance, Eyemart Express for eyewear needs, and the Walmart Pharmacy for prescriptions.