Customer experiences with staff were mixed; while some found them very helpful and knowledgeable, others reported long wait times and lack of assistance.
Customer Service Issues
Several reviews highlighted significant issues with customer service, particularly regarding Geek Squad support and difficulty reaching store staff.
Store Organization
Customers noted that the store was often disorganized, with empty shelves and difficulty finding products, leading to frustration.
Product Availability
While many customers appreciated the selection of products, there were complaints about items being out of stock or not available as advertised.
Positive Experiences
Despite the negatives, several customers praised specific staff members for their exceptional service and problem-solving abilities.
DP
Derek Poppenhagen
Nov 7, 2025
5.0
Always willing to help me with questions and carrying things for me!!
GT
George Tan
Nov 4, 2025
5.0
was looking for a specific monitor to see in person and was quickly assisted by Max who answered all my concerns. Ended up buying the monitor, keyboard and BB total for peace of mind in case of oled burn in. service was excellent from being greeted at the door to being walked to where the items are to demo and purchase and getting it loaded to the car. very good buying experience
CC
Cyndi Collins
Oct 23, 2025
5.0
Neededto bring some electronics in for recycling. The process went smoothly and the tech person was awesome.
DF
Damien Friesz
Oct 19, 2025
2.0
It looks like a garage sale.. had to chase a worker down to get help after standing around for 20 minute's. Misinformation on their products. Said in stock. Came back the next day so they could stock the shelves " its on the truck ' nothing had been stocked.. I understand its hard to find help these days. But this store has always seemed off brand.
DR
Dakoda Rebelo
Oct 15, 2025
5.0
Staff was very helpful and showed me exactly what I needed and led me right to it. I was in and out of the store within a couple of minutes and wasn't coerced into buying things outside of what I asked for.
Best Buy in Mankato is open from 10:00 AM to 9:00 PM Monday through Saturday, and 10:00 AM to 8:00 PM on Sunday.
Where is Best Buy Mankato located?
Best Buy is located at 1895 Adams St, Mankato, MN 56001, USA.
Does Best Buy Mankato offer curbside pickup services?
Yes, Best Buy Mankato offers curbside pickup services for customer convenience.
Can I get expert technical support at Best Buy Mankato?
Yes, Best Buy Mankato provides Geek Squad support and expert advice for electronics and appliances.
Is Best Buy Mankato accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance to accommodate customers with disabilities.
Which payment methods are accepted at Best Buy Mankato?
Best Buy Mankato accepts debit cards and checks and does not require cash-only payments.
Are there any recycling services available at Best Buy Mankato?
Yes, Best Buy Mankato offers electronics recycling services.
What nearby food options are available close to Best Buy Mankato?
Nearby food options include Jersey Mike's Subs, Ippin Ramen & Sushi-Mankato, The Melting Pot MN, and Old Country Buffet, great for grabbing a meal before or after shopping.
Where can I stay if I need accommodation near Best Buy Mankato?
Nearby hotels include Fairfield Inn & Suites Mankato, Comfort Inn, and Quality Inn & Suites, providing convenient lodging options close to Best Buy.
What are some nearby stores and services to Best Buy Mankato that customers might visit?
Customers can visit nearby stores such as Party City for party supplies, Dollar Tree for discounts, and mobile phone stores like T-Mobile and uBreakiFix for additional shopping needs.