Best Buy

Reviews

• ZK

  Zach Krause

  1 day ago
  5.0
  Was looking for a wireless charger. Dylan was great, cleaned out my port for me. Awesome service. Give that man a raise.
• DD

  Dakota

  Apr 3, 2026
  1.0
  Customer service is good, but their online and in-store product coordination is abysmal. Was in the store for 20 minutes and while cooperative, the staff were unable to help and gave me no recourse.
• PG

  Peggy Ganzel

  Mar 31, 2026
  2.0
  Trying to download app to make appt for computer repair/ pickup frustrating. Calling for appt was worse as person was hard to understand and asked for same info over and over, name ,phone number. Repeated email address and was not correct , tried to correct, just didn't get it. Will rethink using this tech support if needed again. Should not be that difficult to drop off a product or pick it up after repair.
• JA

  Jason Ahlman

  Feb 11, 2026
  1.0
  Terrible customer experience, 15 days return is absolutely ridiculous. That includes shipping time as well and it was a gift. So we didn’t realize it was wrong till 21 days and now I am stuck with $300 of worthless products to me. Bought on app and didn’t realize it was not BestBuy I was buying from, so they wouldn’t even help me at the store. Regardless of who is technically selling the product in your App, BestBuy is the face of it and it’s your reputation taking the hit. Been a long time supporter of BestBuy, but those days are gone!
• SP

  Shannon Pehling

  Jan 31, 2026
  5.0
  Staggering was helpful. In and quickly