Best Buy

Reviews

• KG

  Kimmy G

  2 days ago
  5.0
  They have a great selection of accessories for Samsung S26 Ultra! Had an issue with my new phone and an employee was able to correct it right away!
• BB

  Blake

  2 days ago
  4.0
  Other than the remodels and tiny section for Google devices, this place has what I need. I appreciate the store employees explaining the different router options available. Now's the Time for replacing old or faulty devices, because who knows what *cough* damage tariffs will continue to invoke.
• DV

  Darren K VO

  3 days ago
  2.0
  I had a very disappointing experience with Best Buy involving a marketplace purchase through their app. While visiting a Best Buy store in Surprise, Arizona, I was purchasing a TV and needed to use reward certificates that were about to expire. A store associate directed me to place the order through the Best Buy app. At no point during that process was it clearly explained that the item was being sold by a third-party marketplace seller rather than directly by Best Buy. After delivery, I realized the TV was too large for my space. I carefully repackaged it and brought it to my local Best Buy store to return it, only to be told they could not accept the return because it was a “marketplace” item. This was the first time that distinction was ever made clear to me. I then contacted the seller, Beach Camera, who agreed to accept the return but required a $400 return shipping fee. I reached out to Best Buy customer support on two separate occasions and was initially told that, as a Best Buy member, I should not be responsible for return shipping. However, I was later told the opposite. Due to the conflicting information, I reluctantly agreed to pay the fee just to move forward. It has now been over three weeks, and the return is still not resolved. This situation reflects a lack of transparency around marketplace items and inconsistent customer support. When a customer is directed by a Best Buy employee to make a purchase through the app, there should be clear accountability. At this point, I am simply asking for this return to be completed promptly and for Best Buy to step in and resolve the unnecessary $400 charge.
• IC

  Ivan Cardona

  Apr 23, 2026
  5.0
  I stopped by the Ridgedale Best Buy to drop off a return and ended up spending some time in the audio section. We are a Sonos family, so I had a few specific questions. I was greeted by Mike, and I have to say, I was blown away by his expertise. Mike was incredibly articulate about the Sonos brand and really knew the technical details. He helped me narrow down my options and gave me total clarity on what would work best for our home. Even though I didn’t pull the trigger today, I know exactly what I’m getting when I’m ready—and I’ll definitely be coming back to buy it from Mike. Thank you, Mike, for your kindness and your professional advice!
• JN

  Johnny Nguyen

  Apr 15, 2026
  1.0
  Dude didn’t even bother to help look up an item For me while I was there.