Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Farmington, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 115 Elm St.
Details
- DeliveryAvailable
- DebitAvailable
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.8
274 reviews
5 stars
257
4 stars3
3 stars1
2 stars1
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many highlighting specific employees like Sam, Carter, and Timothy for their exceptional service.
Efficiency
Many reviews noted the quick and efficient service provided, with staff helping customers set up new phones and plans in a timely manner.
Problem Solving
Staff demonstrated strong problem-solving skills, successfully addressing issues such as data transfers and account changes that other stores could not resolve.
Teamwork
Customers appreciated the teamwork among staff members, which contributed to a smooth and pleasant experience during busy times.
Store Environment
The store was described as clean and welcoming, with a pleasant atmosphere that made customers feel comfortable.
- TMTerri McLaughlin3 days ago5.0Sam was extremely helpful. We had phone issues and he resolved all 3 issues. Thank you Sam!!! Great job.
- NANadine AlichNov 15, 20255.0Sam was great!! Very informative
- JDJeff DahlNov 13, 20251.0I signed up for internet service on 7/17 and added two phone lines four days later on 7/21. I wasn't provided with details of the cost. I was told by the store manager that the information in the app was not accurate and not to rely on it. I was told that new phone promotional credits would offset the cost of the phones. They did not. On 7/31 was again told that the phones were in effect free. I was told that Verizon calculated my monthly payment to be $160.43, before $10 for adding Netflix. No pricing details were available. I continued stopping in about every 2 weeks, each time being told that the phone costs would be offset by promotional credits. They were not. I was told Verizon was contacted and corrections. My 10/21 bill came out with no corrections. I went to the store on 10/23 and the manager asked me to come back at 12. I did and he was still busy. I then talked to the regional manager who assured me that he would call me back to the store in an hour or two when they would be available. Surprise, no call. No customer service for 3 months. Went back to the store 10/24 and talked with the store manager. He would take No responsibility for anything, said phones weren't free and he could not help me. Back to store on 10/27. Made an appointment with the regional manager for 10/31 at 3. Got a call about 1, the meeting needed to be canceled. Set a new meeting for noon on 11/3. I was the only one that showed up. I was told that I would receive a call from the regional manager on 11/4 to schedule a meeting for Thursday or Friday of this week. 11/4 came and went with no call. On 11/5 My wife got a voice message from the store manager, something about the balance of the week. I went to the store. More lies, and they would not set a meeting with the regional manager. Got the regional manager's email and twice requested meetings. No response. You should avoid the Verizon Wireless Zone Farmington, Rosemount, Mendota Heights, Austin and Menominee locations at all costs!
- JBJordyn BudensiekNov 9, 20255.0Tim and Sam were super helpful with upgrading to a new phone. It was quick, yet efficient. They were both friendly and gave me a lot of information about my new phone. Overall, I had a great experience.
- SHSheila HolzOct 23, 20255.0Great friendly service!! Sam is awesome!! Ty
Frequently Asked Questions About Verizon
What products and services does Verizon at 115 Elm St offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and services including bill payments, new lines, upgrades, and device financing.
What are the operating hours for Verizon in Farmington?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Where is the Verizon Wireless Zone located in Farmington?
It is located at 115 Elm St, Ste C, Farmington, MN 55024, next to Family Fresh Market.
Does Verizon in Farmington offer in-store pickup?
Yes, in-store pickup is available at this location.
What phone brands are available at the Verizon store?
The store carries brands including Apple, Samsung, Google, Motorola, LG, Kyocera, and Verizon Wireless among others.
What payment options does Verizon accept?
They accept American Express, Cash, Check, Discover, Financing, Mastercard, and Visa.
How can I schedule an appointment or reserve a service at Verizon?
Appointments can be scheduled online at https://wirelesszone.com/appointments/.
What nearby places can I visit around Verizon at 115 Elm St?
Nearby places include Family Fresh Market for groceries, Weng's Kitchen for Asian cuisine, and Farmington Mall for shopping.
Are there other mobile phone stores near the Verizon store in Farmington?
Yes, nearby mobile phone stores include Metro by T-Mobile and the Wireless Zone, Verizon Authorized Retailer.
What nearby amenities can complement my visit to Verizon in Farmington?
You can visit USA Nails or Hairhouse Studio for beauty services, and Celts Pub or B&B Pizza for food and drinks nearby.