Geek Squad

Reviews

• EJ

  Elle Jay

  Apr 10, 2025
  2.0
  No progress updates. Can never get a human on phone.
• LJ

  LuAnn Jungmann

  Oct 31, 2024
  1.0
  1 hour with 2 people trying to figure out why I was losing emails from outlook. They had no idea and reverted to using fon to find answer which things I had already tried. Finally gave up with no resolution and called my email provider who in seconds knew problem. Best Buy didn’t use Pop when setting up outlook and used IMAP which deletes emails after 30 days!!! They didn’t know this!!? Now I lost important info by their mistake and had no idea???
• JS

  j. spri

  Jan 9, 2016
  1.0
  It was only once at this location that I used Geek Squad's service, but after their online service today, I really feel I should post a review about my experience with this company. I've used their service 3 times in the past 14 years or so, and each time, horrible results. Here is the timeline. Business plans should have STP! Dear Geek Squad, Given my experience with your service, it's as if you are working very hard to downsize your company!!! 2002: First time using your service. My labtop was lost by the Best Buy Geek Squad! I was moving out of state and I was young, so I just let it go. 2006 - 2007: Second time using your service. Best Buy Geek Squad Mobile phone protection plan. My phone broke, your agents took it and talked me into renting a phone, assuring me it would be at most 10 days. The over all process from me turing in my phone to Geek Squad returning it took, no exaggeration, over 40 days! Additionally my rental phone bill was very high $! 2016: Third time, installing a popular antimalware software your company is suppose to support. The product labeled as coverage for my mobile device and labtop or desktop. I was having.issues with getting the "invitation code" for the application on my mobile so i went to the software company's help desk, they pointed me to your help desk, your agent pointed me back to the antimalware help desk, who than, (surprise!) pointed me back to Geek Squad. (I say again, Business plans should have STP !!!! ) The next agent attempted to help, but was convinced my plan did not cover mobile devices, (it clearly says it does), so he pointed me to one version of the antimalware available for mobile, told me this is the only mobile app available, (which is not true, had the agent done more than a glance at company's apps available, he would have seen it as I had, prior to contacting them), and than the agent ends the conversation saying something like "Thanks for stopping by Geek Squad. Have a nice day!" followed by a termination to the connection. HORRIBLE TRACK RECORD! If in need of private end device services, I will pay my friends double or your competitors double, so I do not have to use your services.

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