Best Buy

4.1
2218 reviews
Best Buy Logo
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Business Details

5105 Burning Tree Rd, Duluth, MN
55811, United States
(218) 722-8767
https://stores.bestbuy.com/mn/duluth/5105-burning-tree-rd-43.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
5105 Burning Tree Rd, Duluth, MN
55811, United States

Hours

Reviews

4.1
2,218 reviews
5 stars
1,131
4 stars
552
3 stars
265
2 stars
111
1 star
159

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced poor customer service, including unhelpful staff and frustrating communication issues.

Product Availability

Many customers expressed dissatisfaction with the limited selection of products available in-store, often finding items out of stock.

Staff Knowledge

While some reviews praised individual staff members for their knowledge and helpfulness, others reported inconsistent experiences with staff assistance.

Delivery Issues

Numerous customers reported problems with delivery timelines and communication regarding their orders, leading to frustration and dissatisfaction.

Pricing Concerns

Several reviews mentioned that prices at Best Buy are perceived as high compared to online alternatives, impacting customer loyalty.
  • JH
    Jamie Hunt
    2 days ago
    5.0
    Online order picked up in store was super easy and staff still very friendly
  • TJ
    Trish Johnson
    3 days ago
    5.0
    Great experience buying a gas range from Jason. Very knowledgeable and had helpful recommendations on the model that matched best with my wishlist. An ordering error was quickly resolved by Lance, great customer service! Love my new stove! 💫
  • JM
    Julia Mader
    6 days ago
    5.0
    I'm shopping at our local Best Buy from 2007 a few times a year. I have never had problems of any kind in this store and certainly will choose it for a large computer related purchases. I had a much better experience with Best Buy in technology sector than with any online platform. I use "buy online pick up at the store" option quite often, this service deserves nothing but praises - very convinient and friendly, love it! Not all retailers provide such a good experience, sometimes even pick up could last forever as in Target. Thanks Best Buy for doing a great job!
  • JL
    jessica larson
    Jan 2, 2026
    1.0
    I made an appointment to have a screen fixed on an iPhone because they are an authorized apple repair place and they said they don't repair them that they have to send it to apple and when I talked to apple they tried to say best buy fixes them. NOT A CHANCE!!!! Don't bring phones here!!
  • RM
    Rebecca McMillen
    Dec 19, 2025
    1.0
    Worst customer service experience ever! Don’t bother calling the “store” number it brings you to there national corporate line that cannot transfer you to a person in the physical store!
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Frequently Asked Questions About Best Buy

What products can I find at Best Buy Duluth?

At Best Buy in Duluth, you can shop for TVs, computers, appliances, cameras, home electronics, and more.

What are the store hours for Best Buy Duluth?

The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sundays from 10:00 AM to 8:00 PM.