Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Coon Rapids for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
437 reviews
5 stars
203
4 stars
63
3 stars
40
2 stars
22
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being unprofessional and dismissive.
Long Wait Times
Many customers reported excessively long wait times, often exceeding an hour, leading to frustration and dissatisfaction.
Sales Pressure
Several reviews mentioned feeling pressured to make purchases or upgrade, which negatively impacted the customer experience.
Billing Issues
Numerous customers expressed frustration with billing discrepancies and lack of resolution, indicating a need for better communication and accountability.
Inconsistent Experiences
Customer experiences vary widely, with some praising specific employees while others report poor service and lack of assistance.
- BPBrian PoseJan 2, 20265.0I recently went into North Branch Verizon to get my parents on to a family plan with me where we worked with Shelby who was fantastic. She took her time making sure my parents photos an contacts all transferred and help us contact there current provider so my parents could keep there phone number the same. I definitely recommend going to North Branch Verizon and ask for Shelby she was great and very knowledgeable.
- RCRyan CarignanDec 6, 20251.0First off I walk into store. 2 people waiting on left of building. I was greeted to a guy that had looked like he had been up all night partying. For him to say their is one ahead of you. While I look in back and their is about 4 to 5 slaps people their. Maybe I didn't fit their style to be waited on right away..So I waited a half hour. While they still huddled in back room. Then finally a guy comes up and says your next. I said great. As I was looking at a mustard stain prolly 4 to 5 inch diameter in the middle of his shirt. Looks like the night took him over. Hair all over the place...and a mustard filled shirt. Which it had been washed. Yes I doubled it wasn't fresh. Too early in the morning. Apparently Kumar had a rough night. (HAROLD AND KUMAR) So I asked the seller if he had a charger for a galaxy smart watch 4. Samsung mind you...He said no. And I said really I bought it here 3 years ago just looking to possibly test it to see if maybe the charger was bad. But Kumar didn't want to dig that far. Prolly severe hangover...so I said we'll I would like to buy the new galaxy watch 8. Can you get this in titanium white. He said not there. I would have to order. I was pretty disgusted by this time and decided to exit.
- CPChristopher PetersenNov 26, 20251.0I have been a Verizon wirless customer for more then 10+ years. Any time you do an upgrade it is problematic. It would have ended up being cheaper to just buy the phones outright from Google Directly and pay full price. I spoke with Caleb at the store and he set the tone from the begining that I am esentually screwed.
- AGAndrea GieversOct 27, 20251.0Find a different store. Worst experience every time I go here. I'm not sure if it's because I'm a woman since they treat my husband much better. Do NOT recommend!!!!
- TRTommy RuckmarOct 17, 20255.0This is a fantastic staff! They're all very personable, knowledgeable, and helpful. They make the customer experience as great as possible. We've had the pleasure of working with Gunnar twice now and he's been fantastic. Thanks for all the help! It's greatly appreciated.
Frequently Asked Questions About Verizon
What types of mobile devices does the Verizon store in Coon Rapids offer?
The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Motorola, Kyocera, and TCL.
What are the Verizon store hours in Coon Rapids?
Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an in-store appointment at the Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for your convenience.
What delivery and pickup options are available for online orders at Verizon Coon Rapids?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does Verizon Coon Rapids sell used devices?
Yes, the store sells used goods in addition to new products.
What payment methods does Verizon Coon Rapids accept?
They accept check, debit cards, and mobile NFC payments; cash is not required.
What nearby car rental agencies are close to Verizon Coon Rapids?
Enterprise Rent-A-Car and Alamo car rental agencies are conveniently located nearby if you need rental services before or after visiting Verizon.
Are there any nearby places to grab coffee near the Verizon store?
Yes, Starbucks is located close to the Verizon store, providing a great spot to enjoy coffee before or after your visit.
What parks or outdoor activities are near the Verizon store in Coon Rapids?
Marshland Park and Trail and Thorpe Park are nearby, offering mountain bike trails and ice skating respectively — perfect options for some outdoor recreation around your visit.
What kind of products and services for businesses does Verizon Coon Rapids offer?
The store offers business cell phones, mobile hotspots, tablets, laptops, as well as mobile, wireless internet, and voice plans.