Feedback indicates a significant inconsistency in customer service, with some employees being helpful while others are reported as rude or unresponsive.
Staff Knowledge
While some customers praised knowledgeable staff, many reviews highlighted a lack of product knowledge among employees.
Store Condition
Several reviews mentioned cleanliness and organization issues within the store, including dusty displays and a lack of available products.
Product Availability
Customers expressed frustration over low stock levels and limited selection, particularly in certain product categories.
Online vs In-Store Experience
Many customers noted a preference for online shopping due to poor in-store assistance and long wait times for help.
JP
José Pérez
Feb 12, 2026
1.0
I stopped today to buy a phone and a TV at this store this morning, no one came to me and ask if i need help all the workers they in their own business. Inwentbto different location and I was very happy with the customer service.
DT
Declan Thompson
Feb 7, 2026
5.0
Big shout-out to the Best Buy customer service team! They went above and beyond to help resolve a lost shipment issue for my Logitech G502 HERO gaming mouse. The staff was friendly, responsive, and genuinely committed to getting the problem sorted out quickly.
LL
Lala
Feb 3, 2026
1.0
You buy a phone INCLUDING a phone line SIM card. The employee who works in the electronics department INTENTIONALLY let you buy a phone that they know is LOCKED and CANNOT be used with the SIM card you’re buying. They know they’ll get some money out if you when you return the phone that they KNOW will NOT work with the SIM card !!!!!! So there you go returning the phone and getting ripped off with their “restocking fee” when they were the ones who knowingly sold you a device that would not work with the SIM card you purchased from them at the same time you buy the phone… THATS HOW THEY scam you…. They know these SIM cards will not work with the LOCKED phones. They know which phones are locked to a carrier or NOT. we don’t know and they do not tell us, they know we’ll come back to refund and they get to keep the money
MN
Myah Nick
Jan 29, 2026
5.0
Employees are always knowledgeable and if they aren't sure they will always double check to make sure you're getting the help you need
AA
Ash
Jan 23, 2026
5.0
The employees were really helpful in helping to find what we needed. Keep up the great work!
What products and services can I find at Best Buy in Coon Rapids?
You can shop for TVs, computers, appliances, and more. The store also offers expert advice, same day pickup, and Geek Squad support.
What are the store hours for Best Buy in Coon Rapids?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup?
Yes, Best Buy in Coon Rapids offers curbside pickup services.
Is Best Buy in Coon Rapids wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Does Best Buy provide in-store shopping and repairs?
Yes, you can shop in-store and the store offers service and repair support, including Geek Squad assistance.
What payment methods are accepted at Best Buy Coon Rapids?
You can pay using checks and debit cards; the store does not require cash only payments.
Are there places near Best Buy in Coon Rapids where I can get my cell phone repaired?
Yes, nearby places include Cell Phone Repair and CPR Cell Phone Repair Coon Rapids, both offering mobile phone and electronics repair services.
What nearby stores can I visit for sporting goods or shoes when visiting Best Buy?
Nearby, you can visit DICK'S Sporting Goods for sporting gear and bicycle rentals, or Saucony and Chacos for shoes.
Are there any food options close to Best Buy in Coon Rapids?
Yes, Jimmy John's sandwich shop is nearby, offering fast food options for a quick meal before or after visiting Best Buy.
Which nearby beauty and salon services can I access around Best Buy Coon Rapids?
You have several options like Sola Salon Studios, Stacy’s Hair Loft, Hair by Chelsey Topeff, Salon RK, Studio Thirty Three, Aly Nails, and more for beauty, hair, and spa services.
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