VCA Bloomington Animal Hospital

Reviews

• B7

  Branscsmsbc 7

  Dec 12, 2025
  1.0
  September 2025 I’ve needed these past few months to process the loss before I could write this, but I wanted to share my unhappy experience... ​I brought my 16-year-old Chihuahua here for urgent care due to his declining health, complicated by long-standing heart failure. My experience was highly unsatisfactory, marked by a severe lack of communication, poor follow-up, and an alarming absence of compassion. ​Initially, my dog was diagnosed with a kidney infection and started on medication. I followed up with my regular veterinarian days later, who performed a urine test that suggested the infection had cleared. ​When I returned to VCA Bloomington due to his worsening condition, the experience was distressing: ​Rude Intake Process: The veterinary nurse handling the intake abruptly left the consultation room mid-question to attend to another matter in the lobby, which was rude and unacceptable, especially given the emergency nature and severity of my pet's illness. ​Lack of Professionalism and Empathy: The attending veterinarian was extremely dismissive and rushed. I explained my regular vet's finding (that the infection was clear per urine test), and the doctor immediately became defensive. She asserted that a urine test could not definitively determine if the infection was clear and immediately pushed for euthanasia without any attempt at sensitive discussion or compassionate communication. ​Insensitivity to Crisis: Her demeanor felt cold and unprofessional, focused more on defending a diagnostic method than on caring for a critically ill, elderly pet. ​The lack of compassion and professionalism displayed by both the doctor and the nurse during a severe medical crisis was deeply disheartening and unacceptable. I had to seek a second opinion elsewhere immediately after leaving their clinic because I search online and it says different. I wanted to make sure that I did everything in my power to help my dog, my son who shared 16 years with me. ​I strongly urge VCA Bloomington to address its staff's bedside manner and communication training, especially when handling elderly pets facing end-of-life decisions. The pet may mean nothing to you but it means the world to the pet owner. I don't need to feel rush, PERIOD, that my son's life is insignificant, that I failed him because of how you handle the situation.
• MA

  Miss A

  Nov 1, 2025
  5.0
  My fur baby had a horrible ear infection in both of her little ears. They took her examined her, diagnosed what type of ear infection it was. Then provided me with medications to treat her with and very clear understandable Aftercare directions. also their follow-up is amazing. The vet there was a absolutely phenomenal. she really really loves animals, and made sure that even though I am a student and don't get paid very well. I was able to get what I needed for my dog, to treat her properly, at a price I could actually pay. Which they did not have to do. Would like to thank all of the ladies that day that I seen that helped me and my fur baby👑
• MB

  megan benson

  Jul 23, 2018
  2.0
  Brought my dog there A month ago for Allergies the doctor was great everything went good Updated shots no problems little expensive but went back for my second shots today and was told at my first First visit that it would just be the cost of shots nothing else why did I get charge for an exam when the doctor was too scared to even touch my dog I had to open her ears and all she did was look at my dog and give her treats but yet I got charge 49.99 for what? Not happy They should’ve told me there would be a charge for her looking at my dog when I just came for shots ! This lady wanted to put a muzzle on my dog for a what She growled one time at some guy that was in there and she was fine by the way That same guy gave her a shot with no problems and no muzzle! Will be going back to Annandale vet clinic where they’re not scared of my dog or they take good care of my dog And prices are amazing!

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