Apple Mall of America

3.6
1308 reviews
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Business Details

114 West Market, Bloomington, MN
55425, United States
(952) 229-5630
https://www.apple.com/retail/mallofamerica
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About

Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Mall of America
114 West Market, Bloomington, MN
55425, United States

Hours

Reviews

3.6
1,308 reviews
5 stars
627
4 stars
213
3 stars
96
2 stars
51
1 star
321

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising helpful staff while others report rude or dismissive interactions.

Staffing Issues

Many customers noted a lack of staff availability, leading to long wait times and unhelpful experiences.

Product Availability

Customers expressed frustration over the lack of stock for popular items, leading to disappointment during visits.

Repair Experiences

Repair services received mixed reviews, with some customers satisfied while others reported poor handling of devices.

Sales Pressure

Several reviews mentioned aggressive sales tactics, particularly regarding AppleCare, which left customers feeling uncomfortable.
  • SD
    Samson Daimary
    Nov 16, 2025
    1.0
    Worst Customer Service they can’t even fix a small technical issues Samsung is way much better than…. IPHONE worst uneducated technical Team.
  • DS
    Douglas Santus
    Nov 5, 2025
    5.0
    Great place, easy access, employee are attentive
  • MK
    Mik Kreuzen
    Nov 4, 2025
    1.0
    Want to buy a 17 pro, but the staff here makes me want to switch to android.
  • JJ
    Jhon Jams
    Oct 24, 2025
    1.0
    I recently visited the Apple Store in [location, e.g., Mall of America, Minneapolis] to purchase a new phone. During checkout, I noticed the total price was higher than what I saw in the Apple app due to local taxes. I mentioned that I might order online instead since Wisconsin has a lower tax rate. The staff member assisting me, Suad, responded in a dismissive and unprofessional way, repeatedly saying “I don’t care” and mentioning that she doesn’t get commissions from phone sales. Her attitude made the experience uncomfortable and disappointing. I wanted to bring this to your attention so the store management is aware and can ensure better customer interactions in the future.
  • HR
    Hashmat ullah Rasooli
    Oct 16, 2025
    1.0
    I stopped by the store a couple of times trying to buy a phone, but they kept saying they didn’t have it in stock. It’s really frustrating — how can you expect customers to spend $1,700 on a phone you don’t even have available? They told me I’d have to wait around 20 days for just one phone, which is ridiculous. On top of that, the new iPhone 17 Pro Max is honestly disappointing — it gets scratches easily, right in the same spot. Overall, not a good experience.
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Frequently Asked Questions About Apple Mall of America

What products can I shop for at the Apple Mall of America store?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at the Apple Mall of America store.

Does the Apple Mall of America offer technical support?

Yes, the Apple Mall of America has a Genius Bar where you can get technical support.