Cricket Wireless Authorized Retailer

Reviews

• LS

  Lisa stumpf

  Oct 21, 2025
  5.0
  It was time to get a new phone a couple weeks ago. I was dreading it because it always takes me forever to figure everything out. But, boy did I get lucky. Jordyn helped me pick out a new phone and he made sure that all my information transferred over. He was SO patient, kind and knowledgeable, it made my purchase/experience so very pleasant. When I went in a couple days later because my talk to text wasn't activated, I had Anne help me. Anne was very kind, polite and she made sure to get it working for me. I have been a Cricket customer for a long time. My cell phone service has always been good, the price is right and the customer service is EXCELLENT. If you are looking for a new carrier or a new phone, I would HIGHLY recommend the Blaine location off of HWY 10. You won't be disappointed.
• MM

  Megan Miller

  Aug 26, 2025
  1.0
  Useless can't get a hold of customer service I don't have a phone number they won't help get me in contact with anyone either said they can't help me with unlocking phone cricket is useless
• HK

  Heather Klosowsky

  Aug 13, 2025
  5.0
  Friendly service, up front pricing and clean.
• KR

  Kona Robinson

  Jul 13, 2025
  5.0
  Anne knows her stuff (:
• JT

  John Thompson

  Jun 15, 2025
  5.0
  Employees Marco and Anne are the most customer savvy, friendly, patient, and service focused I have ever been in contact with. I spent more than an hour in the store as Marco patiently worked an issue with the Customer Support Center at Cricket, jumping through far too many hoops, to help resolve my problem. Mind you, my goal was to get my phone to the to the point where I could LEAVE Cricket! The issue is a technical problem. While I was there, Anne was working a sale with a customer who I would consider more than indecisive. Everytime they asked questions, Anne patiently answer their questions. They would approve and then change their minds over and over and over again. This went on for well over an hour. Anne was amazingly patient and professional. It is good to see two sales people who handle their customers the way Anne and Marco handled two customers in two unique situations. Kudos to them both! I would no problem recommending either of them to anyone! Remember, I came the store to get help LEAVING Cricket Mobile for a competitor! They offered me alternatives to stay as a customer but Cricket could not compete. Might I say again, Customer Support that Marco was working with on the phone was the most unhelpful and even rude group I have experienced. Since I wrote this original review, I have been trying to resolve my problem over the phone and they continue to be less than helpful. In summary, I have been a long time Cricket customer and am leaving for a financially better offer. This is the first time I have had to use Customer Support, to my knowledge, and they need serious customer interaction training! Marco and Anne at the Blaine MN Cricket store are amazing employees! Thank you both!!!

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