Visit our store at Baxter for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Many customers praised the staff for being helpful, knowledgeable, and professional, with specific mentions of employees like Abby, Ben, and Monica.
Store Operations
Several reviews highlighted issues with store hours, including being closed unexpectedly and poor communication regarding appointments.
Product Knowledge
While some staff were noted for their expertise, there were complaints about inconsistent product knowledge leading to customer frustration.
Overall Experience
Customers had mixed experiences, with some reporting excellent service while others faced significant issues, particularly with service processes and billing.
AD
Ariel Dabrowski
Dec 29, 2025
2.0
The staff were great and helped me a lot!! However, my 2 stars are on verizon itself. Trying to cancel your plan or your dececed family members plan and surrendering yours or a family members phone is more of a hassle than it needs to be. The manager didnt have acess to cancel the phone plan and the manager and i were on the phone with customer service to get us to the right people and that was a hassle because they were transferring us to the wrong people and department. When we finally got somewhere and was able to wrap everything up the agent on the phone was trying to convince me to keep my family members phone and sell it for more money instead of surrendering it. Odd?
CA
Craig Arndt
Dec 16, 2025
5.0
My experience with this store was the best I have ever had in the last 10 years. Thank very much to Abby lucken you were such a great help with everything!!
MP
Michael Paul
Nov 14, 2025
5.0
Great Help Very knowledgeable About the services That Verizon covers
KR
Kevin Rubitschung
Oct 6, 2025
5.0
It's very nice to go to a business and work with professional staff. Kenzie was totally professional and very knowledgeable about the products and plans. We ended up upgrading both of my wife's and my phones. She went above and beyond. Hopefully she's still there when it's time to upgrade again.
GH
G H
Aug 23, 2025
5.0
Walk in. Was signed in ,waited just a few minutes, and team was very helpful.