Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Austin, MN. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
439 reviews
5 stars
347
4 stars
39
3 stars
15
2 stars
7
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, knowledgeable, and helpful staff, with specific mentions of employees like Aidan, Adam, and Michael.
Service Efficiency
Several reviews highlighted quick service and efficient problem resolution, although some customers experienced long wait times.
Product Knowledge
Customers appreciated the staff's understanding of products and plans, which helped them make informed decisions.
Mixed Experiences
While many had positive interactions, some customers reported issues with upselling and dissatisfaction with service quality.
Store Environment
The store was generally described as clean and welcoming, contributing to a pleasant shopping experience.
- ATAllen ToovNov 7, 20255.0Verizon has exceptional customer service. Replaced my damaged phone in one day! I was amazed, Thank You
- AAAmandaOct 30, 20254.0Much helpful and ready for the service
- CQChristina QualeyOct 25, 20255.0Was fun, and productive. Thanks Verizon Guy.
- KKKoduku5150Oct 21, 20255.0Very friendly customer service as well as being very knowledgeable.
- LHLori HOct 12, 20251.0Picked up a box for home internet, 30 day "free trial", did not work in my home, returned it to the store THREE DAYS later. My October billing shows an increase for "free trial" internet I do not have & have been told I will receive a credit on my November statement for the "free trial" I am paying for in October. I am on auto pay, so have no (easy) recourse other than to let them play their game with me! Thank you Michael for your honest & transparent customer service/communication. And I did not receive any better/satisfactory results through customer service re: this matter.
Frequently Asked Questions About Verizon
What types of products does the Verizon store in Austin, MN offer?
The Verizon store offers a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon at 1801 14th St Nw, Austin, MN?
The store is open Monday through Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which payment methods are accepted at the Verizon retail store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store offer in-store pickup?
Yes, the store offers in-store pickup services for customers.
Is there free Wi-Fi available at the Verizon store in Austin?
Yes, free Wi-Fi is available for customers inside the store.
Can I recycle my old electronics at the Verizon store?
Yes, the Verizon store accepts electronic recycling.
What types of services does the Verizon store provide?
They provide new lines, upgrades, new devices, and accessories.
What are some nearby dining options for customers visiting the Verizon store?
Nearby dining options include Bella Victoria Italian Cuisine, Applebee's Grill + Bar, and KFC, offering Italian, American, and fast food choices respectively.
Are there any fitness or wellness centers near the Verizon store in Austin?
Yes, Lewis Physical Therapy and Fitness Center and Full Force CrossFit are nearby for fitness and physical therapy needs.
Where can customers find shopping options around the Verizon store?
Nearby shopping options include Austin Town Center, Hobby Lobby, Joann Fabric and Crafts, and Younkers department store.