Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Ypsilanti, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3644 Carpenter Road.
Location
Hours
Reviews
4.8
554 reviews
5 stars
496
4 stars
25
3 stars8
2 stars4
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, particularly highlighting employees like Cameron, Nicholas, and Wyatt for their patience, knowledge, and willingness to help.
Professionalism
Reviews frequently mentioned the professionalism of the staff, with several customers noting how employees handled complex issues with care and attention.
Efficiency
Customers appreciated the quick service and efficiency in resolving their issues, with many noting that they were in and out of the store in a timely manner.
Knowledgeable Staff
The staff was frequently described as knowledgeable, providing clear explanations and solutions to customer inquiries and problems.
Mixed Experiences
While many reviews were positive, there were some negative experiences reported, particularly regarding poor service at times and lack of assistance from certain employees.
- HSHolley Spencer3 days ago5.0Cameron has a gentle customer service approach and boy is he knowledgeable about products and services! I definitely recommend him for a seamless transition to a new phone. Amazing!
- ABAvelyn Bonner4 days ago5.0I had an amazing experience here, if I could give more than 5 stars I would. Isaac and Cam were incredibly helpful and explained everything very clearly. They were so kind and patient with me, it made the whole process feel easy. They looked over my account and found a way for me to pay LESS than I was paying before. I walked out with the newest iPhone and saved money! Highly recommend!! Isaac and Cam deserve a raise!!!
- MBMelvin BrownNov 10, 20255.0Amazing service. Quality of service. If you live in the Ann Arbor area, this is the one to go to....,,,Hands Down !!!!!!
- HWhannah wattNov 2, 20255.0griffin and taylor were super helpful! thank you :)
- HMHamzah MohammadOct 24, 20251.0Terrible experience. Giving me a total and then finding out my bill is 200-300 dollars more. Either I was straight up lied to or the sales guys don’t know what they are doing
Frequently Asked Questions About Verizon
What products and services does Verizon at 3644 Carpenter Road offer?
Verizon at 3644 Carpenter Road offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service. They support both consumers and businesses with Verizon network coverage including 5G service.
What are the store hours for Verizon at Wireless Zone in Ypsilanti?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and on Sundays from 10:00 AM to 6:00 PM.
Does Verizon at Wireless Zone provide in-store and curbside pickup services?
Yes, Verizon at Wireless Zone offers both in-store pickup and curbside pickup services for customer convenience.
Which major phone brands are available at this Verizon Authorized Retailer?
They carry major brands including Apple, Samsung, Google, Motorola, LG, and more, along with accessories from brands like Otterbox, JBL, and Belkin.
How can I schedule an appointment or service with Verizon at Wireless Zone, Ypsilanti?
You can schedule an appointment online at https://wirelesszone.com/appointments/.
What is the contact phone number and email for Verizon at 3644 Carpenter Road?
The phone number is +1 734-327-5400 and the email address is WZ501@Wireless-zone.com.
Are there any nearby food options where I can eat before or after visiting Verizon Wireless Zone?
Yes, nearby food options include Leos Coney Island, an American diner; Jersey Mike's Subs for sandwiches; Red Robin Gourmet Burgers; and Starbucks for coffee and snacks.
If I'm visiting Verizon Wireless Zone, what nearby places can I visit for health and wellness services?
Nearby health and wellness options include Velocity Health Center, which offers chiropractic and weight loss services, and Aspen Dental for general and pediatric dentistry.
What nearby places can assist me with phone repairs and accessories outside Verizon?
Genius Phone Repair, located nearby, offers mobile phone repairs and IT services. You can visit them if you require specialized phone repair services.
Are there any popular nearby places where Verizon customers can relax with coffee while visiting?
Yes, there are Starbucks locations nearby where customers can enjoy coffee and relax before or after their visit to Verizon Wireless Zone.