Brand Certified
Verizon
4.8(575 reviews)
Certified by Verizon • Mar 01, 2026
Business Details
3644 Carpenter Road, Ypsilanti, MI
48197, United States
Certified by Verizon • Mar 01, 2026
(734) 327-5400
Certified by Verizon • Mar 01, 2026
https://shop.wirelesszone.com/mi/ypsilanti/3644-carpenter-road
Certified by Verizon • Mar 01, 2026
About
Certified by Verizon • Mar 01, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Ypsilanti, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3644 Carpenter Road.
Location
Certified by Verizon • Mar 01, 2026
Hours
Certified by Verizon • Mar 01, 2026
Reviews
4.8
575 reviews
5 stars
516
4 stars
25
3 stars8
2 stars4
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting Cameron, Taylor, and Nicholas for their exceptional service.
Knowledgeable Staff
Customers frequently noted the staff's extensive knowledge about products and services, which contributed to a positive experience.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding billing issues and long wait times.
Store Environment
The store was described as clean and organized, although some customers mentioned discomfort due to seating and wait times.
- AAalyaa alFeb 24, 20261.0Switching from T-Mobile to Verizon was a complete nightmare. The transfer was done incorrectly, and Cam was not helpful at all. I was charged fees that should not have been charged, and I had to spend a whole week calling customer service over and over to fix the problems. This experience was stressful and exhausting. Definitely not the smooth switch I was promised
- PPPatsieFeb 2, 20265.0Very knowledgeable, patient and nice staff. Alex helped me with an update today. He was the best! Thanks Alex!
- ARAmy RendeJan 31, 20265.0Excellent service! This is a great Verizon store and they are always very helpful. Wyatt always looks out for us and will even let us know if there are specials going on between visits.
- GGGregJan 31, 20265.0Wyatt was amazing! He was honest and patient with all of our questions. He even saved us $30 per month and we walked out with a new iPhone!!!
- REryane eJan 28, 20265.0Cameron was very helpful and patient with my mother and I. Highly recommend!
Frequently Asked Questions About Verizon
What products and services does Verizon at 3644 Carpenter Road offer?
Verizon at 3644 Carpenter Road offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service. They support both consumers and businesses with Verizon network coverage including 5G service.
What are the store hours for Verizon at Wireless Zone in Ypsilanti?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and on Sundays from 10:00 AM to 6:00 PM.
Does Verizon at Wireless Zone provide in-store and curbside pickup services?
Yes, Verizon at Wireless Zone offers both in-store pickup and curbside pickup services for customer convenience.
Which major phone brands are available at this Verizon Authorized Retailer?
They carry major brands including Apple, Samsung, Google, Motorola, LG, and more, along with accessories from brands like Otterbox, JBL, and Belkin.
How can I schedule an appointment or service with Verizon at Wireless Zone, Ypsilanti?
You can schedule an appointment online at https://wirelesszone.com/appointments/.
What is the contact phone number and email for Verizon at 3644 Carpenter Road?
The phone number is +1 734-327-5400 and the email address is WZ501@Wireless-zone.com.
Are there any nearby food options where I can eat before or after visiting Verizon Wireless Zone?
Yes, nearby food options include Leos Coney Island, an American diner; Jersey Mike's Subs for sandwiches; Red Robin Gourmet Burgers; and Starbucks for coffee and snacks.
If I'm visiting Verizon Wireless Zone, what nearby places can I visit for health and wellness services?
Nearby health and wellness options include Velocity Health Center, which offers chiropractic and weight loss services, and Aspen Dental for general and pediatric dentistry.
What nearby places can assist me with phone repairs and accessories outside Verizon?
Genius Phone Repair, located nearby, offers mobile phone repairs and IT services. You can visit them if you require specialized phone repair services.
Are there any popular nearby places where Verizon customers can relax with coffee while visiting?
Yes, there are Starbucks locations nearby where customers can enjoy coffee and relax before or after their visit to Verizon Wireless Zone.
Brand Certified Facts from Verizon
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Certified March 01, 2026Yext Knowledge Graph
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