Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Westland, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 36610 Ford Rd.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.8
1,334 reviews
5 stars
1,264
4 stars17
3 stars5
2 stars3
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mark and Austin received numerous commendations for their exceptional customer service, with many customers expressing gratitude for their patience, knowledge, and willingness to help.
Staff Knowledge
Customers frequently noted the staff's expertise, particularly highlighting Mark and Austin's ability to resolve issues and provide detailed information about plans and promotions.
Store Environment
The store was described as welcoming and friendly, with many customers feeling comfortable and valued during their visits.
Mixed Experiences
While most feedback was positive, there were a few negative comments regarding long wait times and unhelpful staff at times.
- SMSavannah McEwen6 days ago5.0Mark was absolutely awesome! He really helped me figure my problems with my phone. I really appreciate him and very good communication and understanding! Thank you again Mark!
- TRTee RoseDec 30, 20255.0It was our first time at Verizon (Switching over from AT&T) and It was fantastic, If you're looking for an easy and good experience, look no further than Austin Hermiz. He is such a gentleman, he explained everything in detail and was patient even when AT&T took a while to process everything. Just a top notch individual and made me happy to do business with Verizon. 36610 ford Rd Westland, MI. 48185. Saifullah Family.
- JBJason BriguglioDec 29, 20255.0Mark made everything fast and smooth. Made 4 phones two watches and a tablet light work. This store really makes a effort to help their customers. The high Google reviews is what brought me to this store and it didn't disappoint.
- MSMiranda ShelbyDec 18, 20255.0Mark was very helpful today. He helped me get my bill issues situated and was incredibly kind and understanding. I definitely recommend you ask for mark when you come here.
- KHKellie HoxhaDec 7, 20255.0I switched from AT&T to Verizon and Austin made the process seamless. He went above and beyond to find every deal possible to minimize the out of pocket expense. I then had choose the wrong memory storage for my husbands phone and went back the next day. He was promptly there to assist and made sure customer service had switched all our discounts. I strongly recommend him. I work in customer service and have for years. He is top notch. He is an asset to the team and because of him I will be back for all future needs.
Frequently Asked Questions About Verizon
Where is the Verizon Wireless Zone store located in Westland?
The Verizon Wireless Zone store is located at 36610 Ford Rd, Westland, MI 48185.
What are the store hours for the Verizon Wireless Zone in Westland?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What services does the Verizon Wireless Zone in Westland offer?
They offer bill payments, business accounts, device upgrades, new lines and devices, accessories, Verizon Wireless plans, device activation, financing, wet phone recovery, and more.
Which brands of devices and accessories are available at the Verizon Wireless Zone in Westland?
The store carries brands including Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, JBL, Jabra, and more.
Does Verizon Wireless Zone in Westland support 5G network coverage?
Yes, they offer devices and service plans with Verizon 5G network coverage for both consumers and businesses.
Can I schedule an appointment or pick up an order at the Verizon Wireless Zone store?
Yes, you can schedule appointments online at https://wirelesszone.com/appointments/ and the store offers in-store pickup services.
Which nearby coffee shop can I visit before or after shopping at Verizon Wireless Zone?
Biggby Coffee, a nearby coffee shop and cafe, is close to the Verizon Wireless Zone store and a great place to visit for coffee or smoothies.
Are there any nearby restaurants to the Verizon Wireless Zone in Westland?
Yes, Brome Modern Eatery and Texas Roadhouse are nearby restaurants where customers can enjoy meals before or after visiting the store.
Is there a nearby mobile phone store other than Verizon near the Westland Wireless Zone?
Yes, Credit Smart phones is a nearby mobile phone store that customers might consider as an alternative.
How can nearby points of interest like the U S Marines and America’s Navy Jobs Michigan help customers visiting Verizon Wireless Zone?
These nearby government and armed forces offices might attract personnel or visitors who could conveniently access Verizon Wireless Zone for wireless devices and services.