Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 511 E Houghton Ave in West Branch, MI 48661
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.2
481 reviews
5 stars
350
4 stars
29
3 stars
20
2 stars
11
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being helpful and knowledgeable, while others reported rude and deceptive practices.
Sales Practices
Concerns about deceptive sales tactics and unauthorized charges were frequently mentioned, leading to distrust among customers.
Staff Knowledge
Several customers highlighted the staff's knowledge and ability to assist with technical issues, although some felt that training was lacking.
Store Environment
The store was described as busy and sometimes disorganized, with long wait times reported by several customers.
Positive Experiences
Many customers had positive experiences with specific employees, particularly Alyssa, Mandi, and Kyle, who were noted for their helpfulness and professionalism.
- MMMattNov 13, 20251.0Breaks my camera cover and never offers to replace it
- SBShari BoydNov 9, 20252.0I was not impressed with the customer service at this location. I was charged for things that i was not told about. Such as transferring data from my old phone to my new phone. Also signed me up for 38. Per month phone insurance that i did not want. Corporate was very friendly and took care of the issues over the phone. I would not recommend this location to my friends.
- CBCheryl BrownOct 31, 20255.0Justin was super helpful and well versed on all aspects of getting my new phone to operate on the Verizon network and all my data transferred. Good experience.
- DMDebbie marshallOct 28, 20255.0Very helpful and answered all our questions.
- LSLoretta SiddallOct 1, 20251.0The red head with tattoos very rude with me. He accused me of being the problem with my phone, looked at it, and said my phone was just junk. He sold the phone to me. This store has been a wate of my time, and lost Verizon my business.
Frequently Asked Questions About Verizon
What products and brands does Verizon at 511 E Houghton Ave offer?
Verizon offers Verizon Wireless service and sells brands like Samsung, Google, Apple, Motorola, and LG including smartphones, tablets, accessories, and smartwatches.
What are the store hours for the Verizon location in West Branch, MI?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
What payment options does this Verizon store accept?
They accept American Express, Cash, Discover, Mastercard, and Visa as payment methods.
Does the Verizon store in West Branch offer in-store or curbside pickup?
Yes, the store offers both in-store and curbside pickup services.
Is the Verizon store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What is the contact information for the Verizon store in West Branch?
You can call the main phone at +1 989-343-9020 or email westbranch.mi@russellcellular.com for inquiries.
Are there any nearby financial services customers can visit before or after shopping at Verizon?
Yes, nearby financial services include Edward Jones Financial Advisors (Wayne A Winter and Mitzi R Swanick), Western Union money transfer, and PNC bank with ATM and mortgage services, which can be convenient for customers.
What dining options are near the Verizon store in West Branch?
Nearby dining options include Bellacino's of West Branch (pizza restaurant) and Rancheros Mexican Grill, great for grabbing a meal before or after visiting the store.
If I need cellular accessories or alternative carriers nearby, where can I go?
Close to Verizon, there are Cricket Wireless Authorized Retailers that offer mobile phone accessories and services, providing additional options for customers.
Can I find convenience stores or pharmacies near Verizon in West Branch?
Yes, there are several convenience stores and pharmacies nearby including Walgreens, Rite Aid, and Sunrise Convenience Store, useful for quick stops when visiting the area.