Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 511 E Houghton Ave in West Branch, MI 48661
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.2
498 reviews
5 stars
365
4 stars
29
3 stars
20
2 stars
12
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, particularly highlighting individuals like Justin, Alyssa, and Kyle.
Sales Practices
Several reviews expressed concerns about deceptive sales practices and unauthorized charges, leading to dissatisfaction with the overall experience.
Mixed Experiences
While many customers reported positive experiences, others faced issues with service quality and follow-up, indicating inconsistency in customer care.
Store Environment
The store was described as busy, with some customers noting delays in service, but others appreciated the organized and clean environment.
- TMTheressa MuhleDec 17, 20255.0Ises was courteous, kind and very helpful while purchasing and setting up my new phone
- SBSandy BeechumDec 15, 20255.0My sevice representative was very kind. He answered all of my questions. I feel like he was both knowledgeble and trustworthy. Great service! I love my phone.
- SSScott SmithDec 11, 20255.0My wife dropped her phone Saturday afternoon. When we got back to town we stopped at Russell Verizon and just a little while later we walked out with a brand phone. Justin gave us 1 on 1 attention until the whole process was done. Sign- up ,transferring, and a case too!! Thanks Justin for the GREAT service, again!!
- GBGordon BushDec 3, 20255.0Justin P. was awesome with updating 2 iPhones for me. He is very knowledgeable and the whole thing went smoothly. I would recommend him highly!
- HWHeather WoodenNov 26, 20255.0Justin P was amazing to work with. He was very patient, kind and knowledgeable about what new phone would best fit my needs . He even suggested a better plan for my whole family. Now I can call my son who is in the military oversees anytime without an added bill. Thanks again Justin! You represent what top notch customer service is supposed to look like.
Frequently Asked Questions About Verizon
What products and brands does Verizon at 511 E Houghton Ave offer?
Verizon offers Verizon Wireless service and sells brands like Samsung, Google, Apple, Motorola, and LG including smartphones, tablets, accessories, and smartwatches.
What are the store hours for the Verizon location in West Branch, MI?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
What payment options does this Verizon store accept?
They accept American Express, Cash, Discover, Mastercard, and Visa as payment methods.
Does the Verizon store in West Branch offer in-store or curbside pickup?
Yes, the store offers both in-store and curbside pickup services.
Is the Verizon store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What is the contact information for the Verizon store in West Branch?
You can call the main phone at +1 989-343-9020 or email westbranch.mi@russellcellular.com for inquiries.
Are there any nearby financial services customers can visit before or after shopping at Verizon?
Yes, nearby financial services include Edward Jones Financial Advisors (Wayne A Winter and Mitzi R Swanick), Western Union money transfer, and PNC bank with ATM and mortgage services, which can be convenient for customers.
What dining options are near the Verizon store in West Branch?
Nearby dining options include Bellacino's of West Branch (pizza restaurant) and Rancheros Mexican Grill, great for grabbing a meal before or after visiting the store.
If I need cellular accessories or alternative carriers nearby, where can I go?
Close to Verizon, there are Cricket Wireless Authorized Retailers that offer mobile phone accessories and services, providing additional options for customers.
Can I find convenience stores or pharmacies near Verizon in West Branch?
Yes, there are several convenience stores and pharmacies nearby including Walgreens, Rite Aid, and Sunrise Convenience Store, useful for quick stops when visiting the area.