Brand Certified
Verizon
4.2(507 reviews)
Certified by Verizon • Feb 22, 2026
Business Details
511 E Houghton Ave, West Branch, MI
48661, United States
Certified by Verizon • Feb 22, 2026
(989) 343-9020
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/west-branch-mi
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 511 E Houghton Ave in West Branch, MI 48661
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.2
507 reviews
5 stars
372
4 stars
29
3 stars
20
2 stars
13
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members like Justin, Alyssa, and Kyle, highlighting their patience and willingness to assist.
Sales Practices
Several reviews raised concerns about deceptive sales practices, including unauthorized charges and misleading information regarding promotions.
Mixed Experiences
While some customers reported excellent service, others experienced long wait times and unhelpful staff, indicating inconsistency in service quality.
Store Environment
The store was described as busy, with some customers noting that staff were overwhelmed, which affected service speed and attention.
- DBDan Boehm6 days ago5.0Justin was Great. The wife and I just came from another Verizon store and customer service was very bad. Keep up the Great work, Justin.
- JHJacquelyn HessFeb 5, 20265.0Justin went above and beyond to make sure my phone was set up. He knew I was coming from a distance and stayed late to make sure I was taken care of.
- RFryan fowlerJan 28, 20265.0Great customer service
- SCSarah CornellJan 19, 20265.0Justin was awesome, very helpful and informative as well as pretty fast😊
- TPTara Lynn (Photographer)Jan 15, 20262.0When they give you something free consider it not free. They don't tell you about all the hidden costs they are going to charge you once you decide to buy from them. Also double check on anything they do for you afterwards to make sure its correct.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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