Verizon

Reviews

• SS

  Susan Sommer

  Feb 9, 2026
  5.0
  Joseph is incredibly dedicated to customer service. We had problems switching to Verizon . Joseph made it all work! We walked out grateful we got a skilled, proficient, friendly associate!
• SC

  Santa Clause

  Feb 5, 2026
  5.0
  nick saved christmas and forever saved the universe from eternal doom. 5/5
• DB

  Dennis Blitz

  Jan 27, 2026
  5.0
  Fast and helpful
• KK

  Kathleen Kuhlman

  Jan 22, 2026
  5.0
  I had a problem with my phone and had to visit the store twice in one day. Nick handled the situation both times in less than 5 minutes. He is very knowledgeable and patient. What an asset to this location. Thank you!!
• MJ

  M Jay

  Jan 19, 2026
  1.0
  I upgraded my phone at this authorized retailer after being told my old phone had to be returned for the new one to be “free.” I asked the salesman multiple times to make sure everything was correct because I travel for work and cannot afford service issues. He assured me my plan was right and said, “Everything is good, I took care of you.” A month and a half later, my bill was almost double $200. When I called Verizon, they confirmed that my phone was never returned, no trace of it in any of the warehouses, and that my plan was not what I was promised, and that I was double-charged (confirmed by a store rep as well on my second visit). Verizon told me to go back to the store for a tracking number. When I did, the guy was rude and short, asked if my old phone was insured, and said “Verizon is handling it, I guess,” and “he’s usually pretty good, not sure what happened.” He disappeared for 10 minutes, came back with a tracking number, and Verizon confirmed it was created that same day—over a month and a half after my initial upgrade. Typically, this is a 3-5 day return process. Never a month and a half!!! That tells me the phone was never returned, and they had no intention of returning it until I caught them. No apology. No explanation. I’ve been a Verizon customer for 13+ years, and this is the worst experience I’ve ever had. Avoid this place. Go to a Verizon corporate store! They won't scam you and steal your returns!