Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Waterford, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
341 reviews
5 stars
259
4 stars
24
3 stars
11
2 stars
6
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly Aidan, Jacob, and Drew.
Store Conditions
Several reviews highlighted poor cleanliness and curb appeal of the store, negatively impacting first impressions.
Service Wait Times
Customers frequently reported long wait times due to insufficient staffing, leading to frustration.
Billing Issues
Multiple customers expressed dissatisfaction with unclear billing practices and unexpected charges.
Mixed Experiences
While some customers had positive experiences, others reported rude behavior from staff, particularly in stressful situations.
- TFTreceil Fisher2 days ago5.0Megan very efficiently transferred my phone number from my old phone to my new one. She made suggestions as to what I might need for my new phone, one being a screen Protectorwhich I bought. Thank you, Megan
- JWJoAnn Welch2 days ago5.0Jakob was very nice
- KBKen BilobranDec 31, 20255.0They couldn't have been more helpful, excellent service made it an outstanding experience
- DBDave BorgheseNov 10, 20255.0Ads kept popping up on my phone and didn't know how to get rid of them. Megan figured it out in 2 minutes time and now no more ads popping up. Thank you Megan!!
- MBMalinda BrightOct 17, 20255.0Top notch customer care. He was extremely helpful!
Frequently Asked Questions About Verizon
What products and brands does Verizon in Waterford, MI offer?
Verizon offers a wide range of wireless devices including smartphones, tablets, home internet, smartwatches, and accessories from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What services are available at Verizon in Waterford, MI?
The store provides services such as new lines, upgrades, new devices, and accessories, along with in-store pickup options.
What are the operating hours for Verizon in Waterford, MI?
Verizon is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
How can I contact Verizon in Waterford, MI?
You can reach them by phone at +1 248-383-1553 or by email at Info@victra.com.
What payment options does Verizon in Waterford, MI accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at Verizon in Waterford?
Yes, the store provides free Wi-Fi for customers.
Does Verizon in Waterford, MI offer recycling for electronics?
Yes, they have electronics recycling services available.
Are there any nearby banks to Verizon in Waterford for convenient transactions?
Yes, PNC Bank is located nearby, making it easy for customers to handle banking needs before or after visiting Verizon.
What dining options are near Verizon in Waterford for a quick meal?
Nearby dining includes Arby's for fast food, Little Caesars Pizza, Domino's Pizza, McDonald's, and Firehouse Subs, perfect for grabbing a bite before or after your visit.
Are there any beauty salons or barber shops close to Verizon in Waterford?
Yes, Expression Salon, Barber Bud, and Nail Topia are nearby, offering hair and nail services for customers who want to combine errands in the area.