Verizon

4.3
339 reviews
Get DirectionsCallWebsite

Business Details

5915 Highland Road, Waterford, MI
48327, United States
(248) 383-1553
https://www.victra.com
GoogleFacebookInstagramTwitterLinkedIn

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Waterford, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
5915 Highland Road, Waterford, MI
48327, United States

Hours

Reviews

4.3
339 reviews
5 stars
257
4 stars
24
3 stars
11
2 stars
6
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, particularly highlighting employees like Jacob, Aidan, and Drew.

Store Cleanliness

Several reviews mentioned the poor cleanliness and curb appeal of the store, indicating it negatively impacted first impressions.

Staffing Issues

Customers expressed frustration over long wait times due to insufficient staffing, especially during busy periods.

Mixed Experiences

While many had positive interactions, some customers reported rude or unhelpful behavior from specific employees, leading to dissatisfaction.

Billing Concerns

Multiple reviews highlighted issues with billing transparency and unexpected charges, causing frustration among customers.
  • DB
    Dave Borghese
    Nov 10, 2025
    5.0
    Ads kept popping up on my phone and didn't know how to get rid of them. Megan figured it out in 2 minutes time and now no more ads popping up. Thank you Megan!!
  • MB
    Malinda Bright
    Oct 17, 2025
    5.0
    Top notch customer care. He was extremely helpful!
  • KK
    Kathy Kleine
    Sep 22, 2025
    5.0
    Even though both gentlemen in the store were busy, they acknowledge me as soon as I walked in and assured me that when they had a moment they would help me, and they did or I should say Jacob did, he was my sales person
  • GG
    George
    Sep 15, 2025
    1.0
    The outside of this place is absolutely disgusting. On top of that, they make you walk all the way to the front door just to find a small sign telling you to turn around and go back to the rear entrance. Smh. Definitely won’t be coming back. Please clean up your curb appeal and pick up all the trash in the front lawn—it makes a terrible first impression.
  • TM
    Tracie Middleton
    Aug 19, 2025
    5.0
    Zac and Jakob are both great guys with a ton of patience while working with customers. Above board for sure!
Read more reviews on Google

Frequently Asked Questions About Verizon

What products and brands does Verizon in Waterford, MI offer?

Verizon offers a wide range of wireless devices including smartphones, tablets, home internet, smartwatches, and accessories from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

What services are available at Verizon in Waterford, MI?

The store provides services such as new lines, upgrades, new devices, and accessories, along with in-store pickup options.