Verizon

3.8
749 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Warren for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
5745 E 12 Mile Rd, Warren, MI
48092, United States

Hours

Reviews

3.8
565 reviews
5 stars
301
4 stars
91
3 stars
31
2 stars
30
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were reported as rude or unhelpful.

Wait Times

Customers frequently complained about long wait times, often exceeding 45 minutes, even when the store was not busy.

Product Knowledge

Several customers highlighted the knowledge and professionalism of specific staff members, while others experienced misinformation regarding products and services.

Store Experience

The store environment received mixed feedback, with some customers appreciating the cleanliness and friendliness, while others reported disorganization and poor management.
  • RM
    Rylie McChesney
    1 day ago
    5.0
    Shah was great. Had me in and out in 5 minutes max.
  • TH
    Troy Hampton
    Dec 30, 2025
    5.0
    Staff was very health full, Their was some waiting and the Staff I was waiting for was knowledgeable. I was also able to get someone who spoke language I needed to get my goal done. 👍 Verizon!!
  • AW
    Alexander Wong
    Dec 22, 2025
    5.0
    I got my phone cases here and am satisfied. They even put them in a nice bag.
  • DH
    Dave Heard
    Nov 30, 2025
    1.0
    I called a day ahead to inquire about an individual line and prices compared to a business one and “What was Required”. The individual I spoke with a day prior made it clear for individuals plan process consisted of simple requirements; Drivers license and SSN and For The Business Plans the Articles Of Organization and TIN were required. The sales guy informed me the business line meant “ Two Cell phones” and of course I don’t need two phone so I had him run the individual plan for financing and I was declined and when I wanted to run it for a business plan I was denied the ability to apply because “ they had to run it combined” it being my consumer and credit like I’m incompetent to understanding what a consumer report and a credit report is and the difference between a TIN and SSN. Even tho I could produce my Business paperwork and TIN. Of course “they don’t know who I spoke with” a day prior and of course the weren’t there today go figure. I Do NOT RECOMMEND INQUIRING SERVICE THROUGH VERIZON For Discrimination and presumption that I’m incompetent being that I’m a Black Man.
  • CG
    Chris Gagliano
    Nov 29, 2025
    5.0
    Daiquan was so incredibly helpful. We went into get an upgrade and he was more than willing to answer any questions that we brought to him. Put him in corporate.

Frequently Asked Questions About Verizon

What are the Verizon Warren store's regular opening hours?

The Verizon store in Warren is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.

Can I schedule an in-store appointment at the Verizon Warren location?

Yes, you can schedule an in-store appointment online or via the My Verizon app to visit the Warren store.