Business Details
45111 Park Ave., Utica, MI
48315, United States
Certified by Verizon • Mar 01, 2026
(586) 997-6500
Certified by Verizon • Mar 01, 2026
https://www.verizon.com/stores/details/michigan/utica/utica-202396
Certified by Verizon • Mar 01, 2026
About
Certified by Verizon • Mar 01, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Utica for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Mar 01, 2026
Hours
Certified by Verizon • Mar 01, 2026
Reviews
3.6
524 reviews
5 stars
265
4 stars
70
3 stars
33
2 stars
34
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some staff being praised for their helpfulness while others were criticized for rudeness and lack of support.
Staff Knowledge
Several customers noted that some employees were knowledgeable and helpful, while others were seen as unhelpful or misinformed.
Appointment Issues
Customers expressed frustration with the appointment system, reporting long wait times despite having scheduled appointments.
Sales Practices
There were complaints about misleading sales practices and pressure to purchase additional services or products.
Store Environment
The store was described as busy, with some customers noting a lack of inventory and others appreciating the store's appearance.
- JTJoe Todd3 days ago4.0I went in to trade in my old phone. Service was quick and friendly
- JPJuste PanetierFeb 19, 20263.0The customer service was OK. We were there canceling service which had to be done in person. Verizon, in general, has a myriad of added fees and is just difficult to work with on all levels. Glad to be done with them. This is not a reflection of this particular store, just the company in general and their onerous policies.
- AWAlexander WongFeb 6, 20263.0Only Verizon store where they did not want you looking through the bottom shelves for phone cases. People were polite though.
- ESErmin SpagoJan 1, 20265.0Been here three times in last two years , very helpful, knowledgeable staff. Highly recommended . Thank you !
- CKcari kelDec 30, 20255.0I had a really good experience with the whole staff. Phil was very patient in helping us non-techies figure out our new phones.
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Certified March 01, 2026Yext Knowledge Graph
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