Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Utica for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
393 reviews
5 stars
191
4 stars
63
3 stars
28
2 stars
18
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff like Brian and Andre, while others report rude and unhelpful interactions, particularly with employees like Lance and Jesse.
Staff Knowledge
Several customers noted that some staff members were knowledgeable and helpful, while others felt misled or uninformed about promotions and services.
Appointment Management
Many reviews highlighted issues with appointment management, including long wait times despite having scheduled appointments, leading to frustration among customers.
Store Environment
The store environment received mixed reviews, with some customers appreciating the renovations and cleanliness, while others criticized the lack of inventory and overall organization.
- BJBobr Jonbek5 days ago5.0Good
- ESErmin SpagoJan 1, 20265.0Been here three times in last two years , very helpful, knowledgeable staff. Highly recommended . Thank you !
- CKcari kelDec 30, 20255.0I had a really good experience with the whole staff. Phil was very patient in helping us non-techies figure out our new phones.
- LFLeo FurnariNov 11, 20251.0Been in the store now for 30 minutes and twice I was told I could call Verizon to get help. Once for trying to eliminate a line and a payment. And the next was when I asked to upgrade my phone. The gentleman seemed frustrated as soon as I asked to work on my commercial account with over 10 lines on it. If I come in to the store why would you have me call Verizon? And when you spend close to 12000$ a year in cellular service you would think they would jump to help you. About to switch to T-Mobile would give 0 stars if I could
- JMJason MoultrieNov 1, 20255.0We’ve been to this store three times in the last month or so for different reasons and the guys there were awesome all three times. They were really helpful and friendly and I never felt like they just wanted to sell me something.
Frequently Asked Questions About Verizon
What are the Verizon Utica store's operating hours?
The Verizon store in Utica is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What types of products are available at the Verizon Utica store?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL. They also sell business cell phones, mobile hotspots, tablets, and laptops.
What services does the Verizon Utica store provide?
Services include mobile plans, wireless internet plans, voice plans, and they also offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an appointment at the Verizon Utica store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What payment methods does Verizon Utica accept?
They accept checks, debit cards, and mobile NFC payments. Cash is not required.
Does Verizon Utica offer any repair services?
No, this Verizon store does not provide repair services.
What nearby dining options are available near the Verizon Utica store?
Nearby dining includes Applebee's Grill + Bar, Applebees Neighborhood Grill & Bar, Dooley's bar, National Coney Island, McDonald's, Chuck Stop cafe, and Robusto's Cigar Bar and Bistro, which are great places to visit before or after your Verizon trip.
Are there any hotels near the Verizon Utica store for visitors?
Yes, nearby hotels include Holiday Inn Express & Suites Detroit - Utica, La Quinta Inn & Suites, and Hyatt Place Detroit/Utica, offering convenient accommodations if you're visiting the area.
Where can I shop for electronics or mobile accessories near Verizon Utica?
Nearby electronics and mobile stores include Sprint Store and T-Mobile stores, as well as shopping centers like Utica Park Place and stores like Mattress King for furniture.
What recreational or entertainment options are close to Verizon Utica?
Close options include Activate - Detroit for music production and arts entertainment, 2nd & Charles bookstore and gift shop, and various bars and lounges like Dooley's and Applebee's.