Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Troy for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
354 reviews
5 stars
193
4 stars
40
3 stars
15
2 stars
21
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and knowledge, many reported poor service, long wait times, and unprofessional behavior from employees.
Billing Issues
Numerous reviews highlighted problems with billing, including unexpected charges, miscommunication about promotions, and difficulties in resolving billing disputes.
Wait Times
Customers frequently complained about excessively long wait times, often citing understaffing and inefficient service as contributing factors.
Mixed Experiences
There were mixed reviews regarding the overall experience, with some customers having positive interactions while others faced significant frustrations.
Staff Knowledge
Although some staff members were noted for their expertise, many customers felt that overall staff knowledge was lacking, leading to unresolved issues.
- AAAhmed Anwarullah5 days ago5.0Verizon in Troy, MI deserves every bit of praise, especially under the exceptional leadership of Jessica, a dynamic woman who runs her suite with the precision and confidence of a finely tuned engine, setting the tone for excellence the moment you walk in. I worked with Blair, and her charisma, charm, and captivating personality made the entire experience unforgettable—she had me excited about services before I even looked at a device. With powerhouse women like Jessica and Blair, this location stands out as a shining example of what customer service should be.
- MBMahnaz Begum6 days ago5.0Saf the manager here is really handsome and a great leader for his team. Anytime I’ve come here I noticed they stay open way past closing time to make sure customers leave happy. I’m sure his wife at home misses him a lot as he’s busy doing his best to make everyone happy. Cherish and give this man a raise for sure
- DTDominique ThorpeNov 14, 20251.0Jessica is absolutely horrible she disrespects older people and will let them leave the store without their phones working if they aren’t putting money in her pocket very nasty and rude needs to be fired make a complaint with verizon if she has ever been horrible to you or a family member this woman literally told me that she was in a customers account and refused to send him an eSIM because he wasn’t spending money at her location no integrity at all absolutely not for the customer or Verizon’s just for her selfish money hungry self JESSICA NEEDS TO GO SHE HONESTLY HORRIBLE
- KSKyle SapikowskiOct 27, 20251.0They are gouging me. For a phone and internet they are charging me over 300 a month. The rep lied and told me internet is 60, its 85 on my bill. He lied and said for the inconvenience I would get a 100 credit cause they put me through hell when my internet went down, never did. And my bill is now steadily increasing every month, im almost at 400 a month and my service and internet sucks. Bunch of liars, definitely leaving and going elsewhere.
- KWKatherine E. Wynne-JonesOct 24, 20255.0A million thanks to Kyle, at my GoTo store on Big Beaver, for his tenacity to resolve my billing issue! This issue was solved in late 2024 but surfaced in the current month billing. He was knowledgeable, patient, and determined to have corrected today and...it was!! Kyle, and team alike, continue to please on every store visit! :)
Frequently Asked Questions About Verizon
What are the Verizon Troy store's hours of operation?
The Verizon store in Troy is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Troy, MI?
The Verizon store is located at 636 W Big Beaver Rd, Troy, MI 48084, USA.
Can I schedule an appointment before visiting the Verizon Troy store?
Yes, you can schedule an in-store appointment online via the Verizon website or using the My Verizon app.
What are the available order pickup and delivery options at the Verizon Troy store?
Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Which smartphone brands does the Verizon Troy store carry?
The store carries major brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of services does Verizon Troy offer for business customers?
Verizon Troy provides business cell phones, mobile hotspots, tablets, laptops, and wireless voice and Internet plans.
Does the Verizon Troy store accept mobile payments and debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and paychecks; cash is not required.
Is free Wi-Fi available at the Verizon Troy store?
Yes, free Wi-Fi is provided inside the Verizon store for customer convenience.
What nearby dining options are available around Verizon Troy for customers?
Nearby dining includes Jersey Mike's Subs, Dave's Hot Chicken, Carrabba's Italian Grill, Bonefish Grill, Ruth's Chris Steak House, City Barbeque, The Hudson Cafe, The Great Greek Mediterranean Grill, Pokeworks, Sweetwaters Coffee & Tea, Condado Tacos, and Famous Dave's.
What nearby landmarks and services can help customers visiting Verizon Troy?
Customers can visit nearby landmarks like ZEN City Center, and access services such as PNC Bank, The Huntington National Bank, Envoy Mortgage, and The Travel Exchange travel agents.
Are there nearby accommodations for out-of-town customers visiting Verizon Troy?
Yes, Hampton Inn & Suites Detroit/Troy is a nearby hotel option for visitors.