Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Troy for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
361 reviews
5 stars
198
4 stars
40
3 stars
16
2 stars
21
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being unprofessional and inattentive.
Wait Times
Customers frequently reported long wait times, often exceeding an hour, with some expressing frustration over the lack of staff to assist.
Billing Issues
Several customers experienced problems with billing, including incorrect charges and difficulties resolving issues related to their accounts.
Staff Knowledge
While some staff members were noted for their expertise and ability to resolve issues, others were described as lacking knowledge and providing poor service.
- STSreedevi ThandraDec 30, 20255.0Best service I have ever received at a Big beaver Verizon location and Brandon is the best and he helped me answering all my billing questions and suggested for some deals.
- AWAlexander WongDec 22, 20253.0I ordered a phone case, the site says it normally takes 2 hours, at more than 5 hour still nothing so i visited the store only to find out they did not have the phone case in stock after all and inventory was incorrect. They could have let me know beforehand. Advance Auto Parts did this when I made an order right away.
- AKAmeen KhaleelDec 17, 20251.0Very bad customer service and the staff are not knowledgeable enough to be there
- JCJonathan CholetteDec 8, 20255.0The team (Jessica and Blair) at this Verizon location was prompt, efficient, and attentive. They got us in and out quickly, answered all of our questions thoroughly, and demonstrated professionalism and strong teamwork throughout our visit.
- JWJamie WebsterDec 1, 20255.0Reading the reviews before coming to this location and almost didn’t make the trip. My review won’t affect Verizon as a business one bit. But for this location it matters. I came in and was greeted shortly after walking in. I was asked some questions explained what I was looking for, the person signed me in and I waited. Yea it took some time, let’s be honest the whole process takes some time. I’m not sure it should be any other way? I guess plan accordingly or make an appointment if being in and out is what you’re after? 🤷 I was able to accomplish what I wanted to today. Thank you
Frequently Asked Questions About Verizon
What are the Verizon Troy store's hours of operation?
The Verizon store in Troy is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Troy, MI?
The Verizon store is located at 636 W Big Beaver Rd, Troy, MI 48084, USA.
Can I schedule an appointment before visiting the Verizon Troy store?
Yes, you can schedule an in-store appointment online via the Verizon website or using the My Verizon app.
What are the available order pickup and delivery options at the Verizon Troy store?
Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Which smartphone brands does the Verizon Troy store carry?
The store carries major brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of services does Verizon Troy offer for business customers?
Verizon Troy provides business cell phones, mobile hotspots, tablets, laptops, and wireless voice and Internet plans.
Does the Verizon Troy store accept mobile payments and debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and paychecks; cash is not required.
Is free Wi-Fi available at the Verizon Troy store?
Yes, free Wi-Fi is provided inside the Verizon store for customer convenience.
What nearby dining options are available around Verizon Troy for customers?
Nearby dining includes Jersey Mike's Subs, Dave's Hot Chicken, Carrabba's Italian Grill, Bonefish Grill, Ruth's Chris Steak House, City Barbeque, The Hudson Cafe, The Great Greek Mediterranean Grill, Pokeworks, Sweetwaters Coffee & Tea, Condado Tacos, and Famous Dave's.
What nearby landmarks and services can help customers visiting Verizon Troy?
Customers can visit nearby landmarks like ZEN City Center, and access services such as PNC Bank, The Huntington National Bank, Envoy Mortgage, and The Travel Exchange travel agents.
Are there nearby accommodations for out-of-town customers visiting Verizon Troy?
Yes, Hampton Inn & Suites Detroit/Troy is a nearby hotel option for visitors.