Apple Somerset

Reviews

• CM

  Chloe Marie

  1 day ago
  1.0
  Wasted an hour of my day going to the store just for them to tell me i couldn’t upgrade my phone through them even though the night before I contacted Apple support and had the entire situation broken down for me stating I could. Not to mention the store was crazy busy and no one did anything about the kids that were crawling around on the floor/underneath tables nearly tripping people.
• DG

  Demetris Golden

  Nov 17, 2025
  1.0
  Came to get my phone back glass repaired set a appointment for the earliest time literally 15 minutes after they opened to have a over 5 minute wait before someone talked to me to ask if they could get information about why I came which is literally in my reservation already just to say I’ll still have to wait to speak to someone else, so I’m supposed to just pass time repeating myself ..
• NA

  Nasreen Alfareh

  Nov 2, 2025
  5.0
  I had a great experience with Shati at Apple. She is knowledgeable, friendly, and takes the time to understand your needs. Her professionalism and patience made the buying process smooth, and she helped me find exactly what I was looking for without any pressure. Shati is an excellent salesperson and truly represents Apple’s high standard of service.
• IS

  I am Her Story

  Oct 30, 2025
  2.0
  I recently visited the Apple Store at Somerset Mall to purchase the new iPhone 17 Pro and inquire about service/data transfer for my MacBook. The initial purchase was smooth, but the service experience proved challenging. After my phone purchase, I was directed to a setup table to work with an employee named Dave. Despite having only one customer ahead of me, I waited a total of 50 minutes (20 minutes before he finished the first customer, and another 30 minutes for the transfer). When Dave concluded his prior interaction, I politely said, "Excuse me Sir, are you able to assist in showing me what to do with the transfer?" He looked directly at me, ignored my request entirely, and walked away to help someone who had just arrived. This was frustrating and felt dismissive, turning an exciting purchase into a negative experience. Thankfully, a colleague named Ms. Pam noticed the situation immediately. She approached me, offered a sincere apology for the incident, and took over the entire transfer and setup process quickly and professionally. Ms. Pam was knowledgeable, efficient, and ensured I left the store completely satisfied. She also took the important step of informing the manager about the poor customer service I received. While the incident with the initial employee lowered my service score, Ms. Pam's quick action and excellent customer care saved the day. The store manager should recognize her for her professionalism and problem-solving skills.
• DB

  Danny Burgos

  Oct 28, 2025
  1.0
  A specialist at this store completely ruined the iPhone Upgrade Program for me. I’ve been an iUp member since 2018 when I used to work at the Apple Store as a specialist, but when I came here to upgrade, the employee processed my phone as a trade-in instead of closing out my Citizens loan. Because of that mistake, which I noticed and tried to remedy, Citizens Bank now shows that my old iPhone was “never returned,” and I can’t get approved for a new iPhone loan — a full year later. I tried calling the store multiple times when I realized that I had been given a credit, and while I was assured a manager would call me back, no one did. I wasn’t able to come back in person since I was only in town for work. Apple Somerset, please train your specialists properly. This error wasn’t just inconvenient — it’s damaged my credit relationship with Citizens Bank and ended my trust in the iUp Program.

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