Apple Somerset

3.7
1949 reviews
Get DirectionsCallWebsite

Business Details

2800 W Big Beaver Road, Troy, MI
48084, United States
(248) 822-0081
https://www.apple.com/retail/somerset
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About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Somerset
2800 W Big Beaver Road, Troy, MI
48084, United States

Hours

Reviews

3.7
1,949 reviews
5 stars
1,036
4 stars
281
3 stars
137
2 stars
90
1 star
405

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being dismissive and untrained.

Wait Times

Many customers reported long wait times for service, often exceeding their scheduled appointments, leading to frustration.

Staff Knowledge

There were several instances of staff being perceived as unknowledgeable or inexperienced, resulting in misdiagnoses and poor service experiences.

Store Organization

The store was frequently described as crowded and chaotic, with customers expressing a need for better organization and clearer check-in processes.

Positive Experiences

Despite the negative feedback, several customers highlighted positive interactions with specific employees who provided excellent service.
  • AA
    Ahmad AlBazzal
    5 days ago
    5.0
    Hanou is one of the senior techs there and did an awesome job helping me out, not only did he handle everything with extreme knowledge about everything but I left knowing I was taken care of with my new purchase. Thank you!! Will be back!!
  • ON
    Owen Newson
    Dec 25, 2025
    5.0
    BEST MALL IN MICHIGAN!
  • JL
    Joseph Levi
    Dec 18, 2025
    1.0
    So my girlfriend went there for some help regarding her iPhone’s battery and with her AirPods. She made a 1pm appointment and made it there on time but the issue is that the staff was helping everybody except her. Few customers came after her and they helped them first. This is supposed to be a fair & professional setting but it seems that the crew at this location aren’t. She left the store very unhappy
  • JL
    Jennifer Lavery
    Dec 10, 2025
    5.0
    They were so accommodating to my 3 boys when they were younger because they weren't left unsupervised and they were genuinely interested in purchasing the products. Today they are all diehard IPhone users even though our family has always been Android users. My husband even ended up purchasing an Apple desktop ! Just goes to show how much a positive customer experience and customer service can influence the shopping habits of an entire family!
  • SS
    Sarah
    Dec 8, 2025
    5.0
    Ed is a really great associate, he was extremely helpful to get me a new phone and he didn't talk down at all, he is very kind and patient. Very pleased.
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Frequently Asked Questions About Apple Somerset

What products can I find at Apple Somerset?

Apple Somerset offers iPhone, Mac, Apple Watch, iPad and more, with Specialists available to help.

Does Apple Somerset provide technical support?

Yes, technical support is available at the Genius Bar inside the store.