Apple Somerset

Reviews

• CT

  Crystal's Trips

  3 days ago
  3.0
  I've been to this store maybe 3 times. The first time was to look at a imac and the interaction was neutral. The 2nd time was for the same reason and to look at new ipads and this interaction was good. This last interaction was negative so out of the 3, I gave it 3 stars and 2 stars are for the 2nd interaction. This last time I was not acknowledged when I visited but I was not upset about it. I became upset when they greeted everyone behind me and that came in after me. This visit I was ready to upgrade my iPad. I knew what I wanted and I didn't need much help so I waited. Another rep walks to the front, where I'm standing, looks at me and goes to another person across the store. This happened repeatedly. Finally, I flag down a rep, walking past me and ask for some help. She stops and I explained that I've been standing here for several minutes and I watched multiple reps walk by me ans help others. The rep cut me off, talked over me and repeatedly asked what I wanted help with. I tried to repeat my statement about waiting and she talked over me with her excuses and repeatedly asked what I needed help with. Finally, I asked about the equipment and she was unhelpful and rude. When I asked for a manager she said she was a manager so again I mentioned my negative customer experience and she says "I understand your feelings". Chatgpt could have had more human response than this person. Finally, I say "normally a manager would acknowledge my feelings, apologize for the negative experience and then help". She eventually apologized for the experience and said she would find someone to help and walked away. I waited for 5 minutes and left. I filed a complaint with Apple and I went to best buy to look at Samsung tablets. Bring ignored was a mild irritation, being disrespected made me mad. I'll keep my money. This manager did not provide her name but her neon pink, stiletto nails and teased 80s hair provided enough identification.
• MM

  Maddie Miller

  3 days ago
  2.0
  Service at the store was subpar. Manager called me a couple days later to discuss the review i left. Called me at 1pm when i specifically asked to be called at 3:30pm. He said he would call me back but never did. Overall, not a great experience
• BD

  Bamba Diop

  Apr 20, 2026
  1.0
  This apple's store, the employees are scammed people. I traded my phone and never get the money for a month and I have to go back to the store to claim it. They also still my debit card info a week later trying to buy some apple products. Next I go there I will only pay with cash.Do not trust this people with your information specifically when they use there small mobile devices.
• PP

  PoeticallySkewed

  Apr 17, 2026
  2.0
  They didn't even make an effort to look at my son's iPad to see why it wasn't charging just told me it would be $250 to fix so I may as well pay the extra $60 and get a new one! Smh
• NH

  N H

  Apr 11, 2026
  1.0
  If I am forced to select an appointment time to pick up my order then I expect the order to be ready in the time slot I was forced to use ..... what's the point of these time slots if they're not abided by

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