Best Buy

4.0
2461 reviews
Best Buy Logo
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Business Details

2577 N US Highway 31 S, Traverse City, MI
49684, United States
(231) 929-2388
https://stores.bestbuy.com/mi/traverse-city/2577-n-us-highway-31-s-500.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
2577 N US Highway 31 S, Traverse City, MI
49684, United States

Hours

Reviews

4.0
2,461 reviews
5 stars
1,220
4 stars
615
3 stars
281
2 stars
115
1 star
230

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly and helpful staff, while others reported poor communication and long wait times.

Product Availability

Customers expressed frustration over items being out of stock or misrepresented online, leading to wasted trips.

Repair Services

Negative feedback regarding Geek Squad and repair services, with reports of poor communication and unresolved issues.

Store Experience

Inconsistent shopping experiences noted, with some customers enjoying helpful interactions while others faced neglect and lack of assistance.

Management Issues

Concerns about management and staff training, with calls for better organization and customer engagement.
  • KW
    kenny wilcox
    3 days ago
    1.0
    Absolutely horrible to work with on the phone. Can't even get through to the store terrible customer service
  • CK
    Carol Kelley
    Nov 17, 2025
    5.0
    Andrew was awesome!!! he knows his stuff.
  • NR
    Nathan Rodriguez
    Nov 14, 2025
    5.0
    IGN 10/10 , NERF IRELIA, but seriously, people work here to make a living for their family. The fact that a credit card app or getting protection on something to aid in extra money for their family is interesting, but being an employee of past have to say: I never would over sell someone. When you get a real human helping you, listening to your story.... Best Buy Delivers. No cap. Love these cats and the humans willing to work for pennies on the dime (even if pennies are getting phased out).
  • CD
    Cory Dean
    Nov 14, 2025
    5.0
    Got a great deal on a 75" TV, the staff was extremely knowledgeable and helpful 👍 helped us pick out the best sound bar and wall mount for our situation 👍 excellent selection and convenient experience!
  • JM
    Janice McQuay
    Nov 2, 2025
    3.0
    Took my laptop in as my keyboard became unresponsive. Technician said it was a known problem for Windows 11. He uninstalled the keyboard in the device manager, rebooted the computer and it fixed it. I had done this at home and it did not work. The next day, my keyboard was not working again. I went on chat with Geek Squad and he informed me that Windows 11 probably did not download correctly and I needed to take it back to the store and tell them they need to do more thorough examination of the computer. In the mean time, I kept deleting the keyboard and rebooting and after about 9 times, it worked.
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Frequently Asked Questions About Best Buy

What are the regular store hours for Best Buy in Traverse City?

Best Buy in Traverse City is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sundays from 10:00 AM to 8:00 PM.

Where is Best Buy located in Traverse City?

Best Buy is located at 2577 N US Highway 31 S, Traverse City, MI 49684, USA.