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Verizon

3.5
(330 reviews)

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Sterling Heights for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
14479 Lakeside Cir, Sterling Heights, MI
48313, United States

Hours

Reviews

3.5
330 reviews
5 stars
180
4 stars
21
3 stars
15
2 stars
16
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several customers praised specific employees for their exceptional service, particularly Sedra, Andrew, and Chad, while others reported poor experiences with unhelpful staff.

Staff Knowledge

Many reviews highlighted knowledgeable staff who provided helpful information, but there were also complaints about staff lacking product knowledge and providing incorrect information.

Store Experience

Customers expressed frustration with long wait times and inefficient service, with some noting that the store was understaffed or that employees seemed overwhelmed.

Product Availability

Multiple reviews mentioned issues with inventory accuracy and product availability, leading to canceled orders or dissatisfaction with the selection.
  • RL
    Ryan Leonard
    Feb 10, 2026
    5.0
    Stopped in today and Justin took care of me. Great guy! Highly recommended!
  • AW
    Alexander Wong
    Feb 6, 2026
    3.0
    I got some great phone cases from here. Though their inventory is often not accurate. Annoying that if you place an order with multiple items and just 1 item they don't have the order gets cancelled . They cannot give a partial refund and prepare the items they do have.
  • MK
    Molly Kimmel
    Jan 28, 2026
    5.0
    Wonderful Verizon location. Sedra is amazing. So kind, helpful and friendly. She helped my family get new phones and join verizon again. She is the sweetest and great at what she does. Everything was fast and easy. Can't recommend Sedra enough! Thank you.
  • RA
    Roudtha Amine
    Jan 21, 2026
    5.0
    Sedra Omar is the only reason I deal with Verizon if she leaves I will take my 10 lines elsewhere. The best customer service very knowledgeable and the most experienced I have ever seen!! Anybody that goes to Verizon only request Sedra Omar she makes things happen and looks out for your interest, purely genuine !!
  • NS
    Nicholas Stemmler
    Jan 14, 2026
    1.0
    I walked in and was greeted promptly, told him I wanted to take care of 2 things, cancel the 2nd phone number I put on my account by accident and possibly add a watch to my line. When I said “ I wanna cancel the 2nd phone number on my phone “ he then says “ ya I get it, u gotta call disconnect” then hands me a paper with 10 numbers on it and says call. Well guess I won’t be getting a watch cuz I got the vibe if u wanna cancel anything they don’t want u in store…. Felt very discouraged

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Sterling Heights?

The Verizon store in Sterling Heights is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.

Which mobile brands does Verizon Sterling Heights offer?

Verizon Sterling Heights offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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