Business Details
14479 Lakeside Cir, Sterling Heights, MI
48313, United States
Certified by Verizon • Mar 01, 2026
(586) 228-4977
Certified by Verizon • Mar 01, 2026
https://www.verizon.com/stores/details/michigan/sterling-heights/lakeside-circle-1020255
Certified by Verizon • Mar 01, 2026
About
Certified by Verizon • Mar 01, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Sterling Heights for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Mar 01, 2026
Hours
Certified by Verizon • Mar 01, 2026
Reviews
3.5
330 reviews
5 stars
180
4 stars
21
3 stars
15
2 stars
16
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several customers praised specific employees for their exceptional service, particularly Sedra, Andrew, and Chad, while others reported poor experiences with unhelpful staff.
Staff Knowledge
Many reviews highlighted knowledgeable staff who provided helpful information, but there were also complaints about staff lacking product knowledge and providing incorrect information.
Store Experience
Customers expressed frustration with long wait times and inefficient service, with some noting that the store was understaffed or that employees seemed overwhelmed.
Product Availability
Multiple reviews mentioned issues with inventory accuracy and product availability, leading to canceled orders or dissatisfaction with the selection.
- RLRyan LeonardFeb 10, 20265.0Stopped in today and Justin took care of me. Great guy! Highly recommended!
- AWAlexander WongFeb 6, 20263.0I got some great phone cases from here. Though their inventory is often not accurate. Annoying that if you place an order with multiple items and just 1 item they don't have the order gets cancelled . They cannot give a partial refund and prepare the items they do have.
- MKMolly KimmelJan 28, 20265.0Wonderful Verizon location. Sedra is amazing. So kind, helpful and friendly. She helped my family get new phones and join verizon again. She is the sweetest and great at what she does. Everything was fast and easy. Can't recommend Sedra enough! Thank you.
- RARoudtha AmineJan 21, 20265.0Sedra Omar is the only reason I deal with Verizon if she leaves I will take my 10 lines elsewhere. The best customer service very knowledgeable and the most experienced I have ever seen!! Anybody that goes to Verizon only request Sedra Omar she makes things happen and looks out for your interest, purely genuine !!
- NSNicholas StemmlerJan 14, 20261.0I walked in and was greeted promptly, told him I wanted to take care of 2 things, cancel the 2nd phone number I put on my account by accident and possibly add a watch to my line. When I said “ I wanna cancel the 2nd phone number on my phone “ he then says “ ya I get it, u gotta call disconnect” then hands me a paper with 10 numbers on it and says call. Well guess I won’t be getting a watch cuz I got the vibe if u wanna cancel anything they don’t want u in store…. Felt very discouraged
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Sterling Heights?
The Verizon store in Sterling Heights is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Which mobile brands does Verizon Sterling Heights offer?
Verizon Sterling Heights offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I pick up my online order in-store at Verizon Sterling Heights?
Yes, you can buy online and pick up your order in-store. The store also offers free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of products does Verizon Sterling Heights provide for business customers?
They offer business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Sterling Heights provide mobile plans and internet services?
Yes, they offer mobile plans, wireless internet plans, and voice plans.
What payment methods are accepted at Verizon Sterling Heights?
The store accepts checks, debit cards, and mobile NFC payments. Cash-only payments are not required.
Is Verizon Sterling Heights located near any popular dining options?
Yes, nearby dining options include First Watch - Sterling Heights for breakfast and brunch, BJ’s Restaurant & Brewhouse offering American cuisine and brews, Andiamo’s Italian and seafood restaurant, Portillo’s fast food and hot dogs, Denny’s diner, and Romano’s Macaroni Grill for Italian dishes.
Are there any healthcare facilities close to Verizon Sterling Heights?
Yes, several healthcare facilities nearby include Henry Ford Pharmacy - Lakeside, Henry Ford Rehabilitation - Lakeside, Ambulatory Surgery Center, Henry Ford Radiology & Imaging - Lakeside, and various medical practitioners such as Oana Cristina Fesdjian-Gogaltan, MD, and Syed Abbas H Jafri, MD.
What are some retail stores near Verizon Sterling Heights?
Nearby retail stores include MC Sports, Gameday Detroit (fashion accessories), and La-Z-Boy furniture stores including La-Z-Boy of Sterling Heights.
How can I schedule an in-store appointment at Verizon Sterling Heights?
You can schedule an in-store appointment by visiting their website or using the My Verizon app, which also allows easy access to store services and scheduling.
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