Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Sterling Heights for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
256 reviews
5 stars
140
4 stars
18
3 stars
10
2 stars
12
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Skyla, Sedra, and Andrew.
Negative Experiences
Several reviews mentioned poor customer service, with instances of rudeness, unhelpfulness, and long wait times, leading to frustration among customers.
Store Management
There were complaints about the management and overall store organization, with some customers feeling neglected or misinformed by staff.
Product Availability
Customers expressed dissatisfaction with the lack of stock for certain phones and accessories, leading to delays and inconvenience.
- HLHeather L2 days ago5.0Andrew was the best! I dreaded going into the Verizon store, would rather do everything online. But went in anyway, and happy I did. It was a short wait, and Andrew was an exceptional associate. He took his time with us, answered all of our questions, he went above and beyond.
- HHHind HendiJan 5, 20265.0Excellent service and high professionalism. Mark is respectful, knowledgeable, and very dedicated to his work. He provides honest advice and ensures customer satisfaction. I highly recommend this phone shop and wish him continued success.
- DSDesiree StricklandDec 15, 20255.0I came in today to get a new phone and left with the iPhone 17 Pro Max. Skyla helped me throughout the process she was incredibly sweet, patient, and made everything very easy. I was in and out, and she truly listened to my needs. Wishing her all the best in her future endeavors. Ask for Skyla when you come in!
- HBHeather BattagliaDec 14, 20255.0Had a great experience with Skyler. She was very friendly and helpful. I appreciated her patience and willingness to go the extra mile.
- SBSarah BankheadNov 29, 20255.0Rudy was very helpful with upgrading our phones and porting over all of the data. Also helped us upgrade our home internet and bundle our streaming services
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Sterling Heights?
The Verizon store in Sterling Heights is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Which mobile brands does Verizon Sterling Heights offer?
Verizon Sterling Heights offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I pick up my online order in-store at Verizon Sterling Heights?
Yes, you can buy online and pick up your order in-store. The store also offers free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of products does Verizon Sterling Heights provide for business customers?
They offer business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Sterling Heights provide mobile plans and internet services?
Yes, they offer mobile plans, wireless internet plans, and voice plans.
What payment methods are accepted at Verizon Sterling Heights?
The store accepts checks, debit cards, and mobile NFC payments. Cash-only payments are not required.
Is Verizon Sterling Heights located near any popular dining options?
Yes, nearby dining options include First Watch - Sterling Heights for breakfast and brunch, BJ’s Restaurant & Brewhouse offering American cuisine and brews, Andiamo’s Italian and seafood restaurant, Portillo’s fast food and hot dogs, Denny’s diner, and Romano’s Macaroni Grill for Italian dishes.
Are there any healthcare facilities close to Verizon Sterling Heights?
Yes, several healthcare facilities nearby include Henry Ford Pharmacy - Lakeside, Henry Ford Rehabilitation - Lakeside, Ambulatory Surgery Center, Henry Ford Radiology & Imaging - Lakeside, and various medical practitioners such as Oana Cristina Fesdjian-Gogaltan, MD, and Syed Abbas H Jafri, MD.
What are some retail stores near Verizon Sterling Heights?
Nearby retail stores include MC Sports, Gameday Detroit (fashion accessories), and La-Z-Boy furniture stores including La-Z-Boy of Sterling Heights.
How can I schedule an in-store appointment at Verizon Sterling Heights?
You can schedule an in-store appointment by visiting their website or using the My Verizon app, which also allows easy access to store services and scheduling.